Validation Services Manager

Charles Lea Center•Clarksville, TN

3d•$65,000 - $68,500

About The Position

The ICS Validation Services Manager leads, oversees, and continuously improves the statewide validation process for Innovation Coordination Services (ICS). The role directly supervises and supports Validation Specialists and ensures milestone validation reviews and value-based payment authorizations are accurate, timely, consistent, and compliant. The manager serves as a subject matter expert on validation processes, Department of Disability and Aging (DDA) validation requirements, and MAPs service definitions and program expectations. Responsibilities include leading statewide validation training, conducting secondary reviews, monitoring quality assurance standards, and developing strategies to improve operational efficiency and validation outcomes. The role also supports Validation Specialist development, performance management, time approval, and reporting, while fostering accountability, compliance, customer service, and continuous improvement.

Requirements

Be at least 18 years of age.
Effectively read, write, and communicate verbally in English.
Pass a background check upon hire.
Have a valid Tennessee driver's license and vehicle insurance.
Have a bachelor's degree from an accredited college or university in Business Administration, Accounting, Healthcare Administration, Human Services, Organizational Leadership, or a related field; or a bachelor's degree in a non-related field plus two years of experience in bookkeeping, accounting, business administration, or a relevant field; or an associate's degree combined with two years of university experience in bookkeeping, accounting, business administration, or a relevant field.

Nice To Haves

Knowledge of current technologies and products used in the industry.
Experience with value-based payment models.
Experience working with the Department of Disability and Aging.

Responsibilities

Oversee statewide milestone validation activities to ensure accuracy, consistency, and compliance with DDA requirements.
Directly supervise, coach, mentor, and evaluate Validation Specialists.
Monitor staff productivity, performance, quality assurance, and compliance with established review timelines.
Conduct secondary reviews and provide final approval of milestone validation determinations.
Provide technical assistance and resolve escalated validation concerns, documentation errors, and authorization issues.
Ensure validation reviews are completed on time and in accordance with regulatory and organizational requirements.
Ensure adherence to DDA, MAPs, and CLC policies, procedures, and ethical billing practices.
Monitor validation trends, approval rates, and performance measures to identify opportunities for improvement.
Prepare monthly, quarterly, and annual performance reports for leadership.
Collaborate with provider agencies, internal leadership, and stakeholders to improve validation processes and service delivery.
Participate in statewide meetings and strategic planning initiatives related to validation services.
Perform other duties as assigned.