Valet

Loma Linda • Loma Linda, CA

1d • Onsite

About The Position

The Valet position at MC: Hospitality Services delivers world-class customer service to patients, guests, visitors, physicians, and employees at LLUMC and LLUCH hospitals. The role involves greeting customers with genuine enthusiasm and professionalism upon arrival, ensuring they feel welcome and receive responsive, friendly, and courteous service. Key duties include ascertaining customer needs, answering questions, opening car doors, offering assistance, explaining valet services, giving directions, and providing escorts if needed. The Valet is responsible for safely parking and retrieving customer vehicles in a timely manner and collecting appropriate funds. This role requires an excellent personal presentation, good listening skills, and an outgoing and personable demeanor, all while representing Loma Linda University Health and its affiliated entities.

Requirements

• Excellent personal presentation, maintaining a professional appearance and personal grooming
• Good listening skills to understand exactly what the customer requires
• Outgoing and personable
• Able to read, write legibly
• Speak in English with professional quality
• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint)
• Operate/troubleshoot basic office equipment required for the position
• Able to relate and communicate positively, effectively, and professionally with others
• Work calmly and respond courteously when under pressure
• Collaborate and accept direction
• Communicate effectively in English in person, in writing, and on the telephone
• Think critically
• Manage multiple assignments effectively
• Organize and prioritize workload
• Work well under pressure
• Problem solve
• Recall information with accuracy
• Pay close attention to detail
• Work independently with minimal supervision
• Able to distinguish colors as necessary
• Hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace
• See adequately to read computer screens, and written documents necessary to the position
• Valid Driver's License

Nice To Haves

• High school diploma or GED
• Minimum one year of experience

Responsibilities

• Deliver world-class customer service that provides a superior experience for our patients, guests, visitors, physicians and employees
• Greet each patient, visitor or guest as they arrive and welcomes them to the facility with genuine enthusiasm and professionalism
• Ensure that all customers feel welcome and are given responsive, friendly and courteous service at all times
• Contribute to the mission and vision by creating a positive, productive working environment
• Always smile and maintain direct eye contact
• Ascertain the customer's needs and answer any questions in a professional and courteous manner
• Open car doors, offers a hand of assistance for those customers who need help, explains valet services, gives directions, and provides escort, if needed
• Safely park vehicles in a designated valet parking spot
• Safely retrieve customer vehicles in a timely manner
• Collects and stores appropriate funds
• Provide superior customer service while representing LLUMC and it's affiliated entities
• Perform other duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees