Valet

Ace Careers Website•Menlo Park, CA

2d•Onsite

About The Position

At Ace, we are committed to our core values of accountability, communication, family, exceptional service, and profitability. We believe that by embracing these values, we can create a positive and thriving work environment while delivering the highest level of service to our guests. As such, we seek individuals who can contribute directly to our commitment to delivering top-notch customer service and enhancing the profitability of our operations. This position is a part-time/on-call role and is scheduled Monday - Thursday or Friday - Sunday (availability within 6 AM - 11 PM).

Requirements

High school diploma or GED.
Excellent communication and interpersonal skills.
Strong sense of accountability and responsibility.
Ability to work effectively in a team environment.
Exceptional customer service skills.
Reliable, friendly, and ability to create a lasting impression.
Physical ability to move quickly and lift heavy items (up to 50 lbs.)

Nice To Haves

Previous valet or customer service experience is a plus.

Responsibilities

Promptly and safely park and retrieve vehicles following company policies and procedures.
Ensure keys are securely stored.
Adhere to company policies and safety guidelines at all times.
Greet guests warmly and professionally, establishing a positive first impression.
Effectively communicate parking procedures and fees to guests.
Assist customers with any questions or concerns they may have and handle any issues in a calm and professional manner.
Coordinate with fellow team members to ensure efficient service delivery.
Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.
Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
Report any maintenance issues or equipment malfunctions promptly to minimize downtime.