Valet - Colcord

Coury Hospitality•Oklahoma City, OK

1d•Onsite

About The Position

Valet associates may be scheduled at either of the two different Valet Station locations. This role involves directing vehicle traffic, securing transportation, assisting guests with luggage, and parking guest vehicles securely and efficiently. The valet is responsible for recording guest information, issuing the correct ticket type (white for hotel, green for restaurant, blue for events), and informing guests of any charges. Additional duties include returning rental vehicles, completing errands, answering guest questions, and transporting guests within a 5-mile radius in a company vehicle. The position requires providing gracious and professional service, maximizing guest satisfaction, maintaining a professional appearance and demeanor, and responding to guest service issues. Safety is paramount, and associates are expected to run fast but drive slowly. Additional tasks may be assigned based on business needs.

Requirements

Ability to maintain a valid driver’s license with a clean driving record (MVR)
Able to drive stick shift transmission.
Able to drive all types of vehicles.
Thorough knowledge of local areas and roads.
3 years’ experience driving vehicles.
Strong understanding of the English language.
Ability to communicate effectively with others both verbally and in writing.
Provide excellent customer service and maintain a professional demeanor.

Responsibilities

Directs traffic of vehicles at hotel or restaurant entrance.
Secures taxis/transportation for guests/visitors.
Assists guests with luggage.
Parks guest vehicles and secures vehicle.
Safely and securely parks the customer car and provides the fastest possible return time.
Responsible for recording the guest’s information on the valet ticket and the location/parking spot the car was parked.
Must use the correct color of ticket (white for hotel, green for restaurant and blue for event) and properly advise the guest of any associated charge.
Returns rental vehicles for guests.
Completes errands/deliveries for guests.
Answers questions about the hotel or restaurant and surrounding areas.
Transports guests to various areas in the Company vehicle within a 5-mile radius of the hotel.
Provides gracious and professional service in an efficient manner.
Perform all job duties toward the goal of maximizing guest service.
Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.
Maintain a professional appearance and uniform standards.
Responds graciously to guest service issues and reports the situation to management.
Remembers that safety is always first.
Runs fast but drive slowly.