Valet Trash District Manager - Full Time

OPTIMIZED WASTE REMOVAL LLC•Fort Worth, TX

3d•$50,000 - $60,000•Hybrid

About The Position

The selected candidate will be part of a rapidly growing team and must have extremely high standards in the quality of their work. Every member of our team demonstrates high levels of trust and respect, and this position will not be different. Our District Managers are entrusted with challenging work and thus they are given authority and autonomy to take ownership of their client's happiness. As the sole worker at a customer location, a successful District Manager will have strong connections with coworkers that extend beyond normal work hours. OWR's work has a daily impact on the lives of people from all types of backgrounds and our people are given the authority to "Do whatever they think is right when serving the customer." This means that senior management and ownership will listen to this person's advice on how to best serve each and every property. OWR grades our people based on our five core values: Dependable, Efficient, Loving, Truthful, and Adaptable.

Requirements

High school diploma or GED equivalent
Customer service, and prior people management experience (preferred in a part-time workforce)
Proficiency in MS Word, Outlook, Excel & Power Point
Knowledge of basic employment law, customer service fundamentals, and leadership/management principles
Strategic thinking
Unwavering work ethic, integrity and sense of accountability
Ability to manage stress and adapt to changing environment
Ability to perform effectively in environments with frequent workload changes and competing demands
Ability to empathize with customers and team members
Effective communication; both verbally and written
Build effective teams, hold self/others accountable
Able to work with cross-functional teams within the organization
Pickup truck (required)
Ability to lift and walk with up to 50 lbs.
Ability to walk long distances and climb stairs
Ability to work in inclement weather
Valid driver's license and auto insurance with you as a driver on the policy
Smartphone with a data plan and working camera

Nice To Haves

prior people management experience (preferred in a part-time workforce)

Responsibilities

Managing the total service collection for up to 20 or more apartment communities and providing direction and oversight for 15-30+ Valet Trash Technicians within an assigned district.
Ensuring client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for trash and recycling collection on assigned properties.
Provide on-call support to Service Valets and communities within split shift schedule.
Responsible for recruiting, hiring and onboarding Service Valets.
Responsible for ensuring daily/nightly completion of resident doorstep trash/recycle pick-up for assigned properties.
Inspect properties regularly for resident and Service Valet compliance.
Responsible for creating and managing schedule for part-time workforce.
Resolve customer complaints within three hours of a report being made.
Comply with, promote and train on all safety policies and procedures.
Report all safety incidents in a thorough and timely manner.
Ensure daily delivery of company reports to designated property staff members.
Keep timely/accurate customer, associate and operational records.
Discusses associate’s development needs and subsequently facilitates appropriate support, coaching and/or training opportunities.
Facilitate and lead new community launches, including container distributions.
Drive to properties within assigned district/region.