Valet Supervisor (Horseshoe Bossier)

Caesars Entertainment•Bossier City, LA

14h•Onsite

About The Position

The Valet & Bell Supervisor ensures the proper handling of guest’s vehicles and the highest level of customer service at all times. Establishes operational procedures for valet parking & hotel bell services.

Requirements

Must be able to present a valid Louisiana driver’s license record with no moving violations or traffic citations in the past five (5) years.
Must be able to obtain Responsible Vendor Certification
Ability to drive all types of passenger vehicles with automatic or manual transmissions.
One (1) year supervisory experience in hospitality or service industry.
Must have exceptional customer service skills, leadership skills, and motivational skills.
Must be able to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must be able to read, write, speak and understand English.
Must be able to run on a level surface and in extreme temperatures.
Must be able to run for extended periods on all types of surfaces, as well as up and down stairs.
Must be able to drive all types of passenger vehicles with automatic or manual transmissions in a safe fashion.
Must be able to respond to visual and aural cues.
Must present a well-groomed appearance.
Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees

Responsibilities

Responsible for all aspects of the Customer Service Program to include performing internal spotlights and training on customer service initiatives.
Responsible for managing the valet parking spaces.
Responsible for the security of all guests’ vehicles while they are valet parked.
Sets performance standards for staff.
Schedules staff and ensures that he or she is knowledgeable of the events forecasted in order to ensure adequate staffing on event dates.
Ensures that scheduling is done in a manner as to provide the highest level of customer service possible while using minimum labor hours.
Ensures that all company, property, and departmental rules and regulations are adhered to.
Ensures that all valet receipts, records, shift logs, and employee records jackets are maintained and properly handled.
Ensures that all paperwork, i.e. tip sheets, pass on books, and time clock sheets are properly maintained.
Ensures that new and veteran staff members are properly trained and that company mandated training is completed and updated as necessary.
Responsible for providing fair and consistent supervision.
Ensures that performance appraisals are carried out and that Team Members are rewarded and or disciplined as required.
Ensures that Team Leaders are properly trained in providing fair consistent supervision and guest relations in the event of the supervisor’s absence.
Ensures that all posted traffic signs and rules are followed.