Valet Supervisor

Jamestown Management Corporation•Atlanta, GA

9d•Onsite

About The Position

The Valet Supervisor is responsible for leading a team of valet drivers, ensuring safe and courteous vehicle parking and retrieval, and providing professional customer service. This role involves maintaining a clean work environment, informing customers about rates and services, and overseeing the safety and security of the parking lot and vehicles.

Requirements

Possess and maintain a valid state driver’s license with current address and exceptional driving record.
Be able to drive a vehicle with a manual (standard or stick shift) transmission and pass a field driving test.
Three months related experience, or an equivalent combination of education and experience.
Generally available nights and weekends.
Able to respond and interact with customers in a positive manner to inspire enjoyment of their experience.
Regularly required to stand, walk, and run for extended periods of time.
Lift and/or move up to 25 pounds.

Nice To Haves

College education preferred.

Responsibilities

Drive, park and retrieve customer vehicles in a safe and courteous manner.
Attend customer while exiting and re-entering their vehicle.
Assure that all customers are given a professional, polite, and timely valet service.
Lead the team of valet drivers.
Maintain a neat and clean appearance.
Maintain a clean work environment; lot, loading zones and podium.
Inform customers of valet rates, validation deals, and closing times.
Respond to customer questions or concerns in a prompt and considerate manner.
Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot.
Properly ticket and track all vehicles using proprietary company application technology.
Evaluate and document vehicle condition and secure all vehicles upon parking.
Oversee the safety and security of the lot and vehicles in it.
Observe all traffic laws and safe driving practices.
Report any known accidents to supervisor and /or management.
Report any observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management.
Assist with any additional task that may arise or be assigned.