Valet Supervisor

Jamestown Management CorporationAtlanta, GA
Onsite

About The Position

The Valet Supervisor is responsible for leading a team of valet drivers, ensuring safe and courteous vehicle parking and retrieval, and providing professional customer service. This role involves maintaining a clean work environment, informing customers about rates and services, and overseeing the safety and security of the parking lot and vehicles.

Requirements

  • Possess and maintain a valid state driver’s license with current address and exceptional driving record.
  • Be able to drive a vehicle with a manual (standard or stick shift) transmission and pass a field driving test.
  • Three months related experience, or an equivalent combination of education and experience.
  • Generally available nights and weekends.
  • Able to respond and interact with customers in a positive manner to inspire enjoyment of their experience.
  • Regularly required to stand, walk, and run for extended periods of time.
  • Lift and/or move up to 25 pounds.

Nice To Haves

  • College education preferred.

Responsibilities

  • Drive, park and retrieve customer vehicles in a safe and courteous manner.
  • Attend customer while exiting and re-entering their vehicle.
  • Assure that all customers are given a professional, polite, and timely valet service.
  • Lead the team of valet drivers.
  • Maintain a neat and clean appearance.
  • Maintain a clean work environment; lot, loading zones and podium.
  • Inform customers of valet rates, validation deals, and closing times.
  • Respond to customer questions or concerns in a prompt and considerate manner.
  • Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot.
  • Properly ticket and track all vehicles using proprietary company application technology.
  • Evaluate and document vehicle condition and secure all vehicles upon parking.
  • Oversee the safety and security of the lot and vehicles in it.
  • Observe all traffic laws and safe driving practices.
  • Report any known accidents to supervisor and /or management.
  • Report any observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management.
  • Assist with any additional task that may arise or be assigned.
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