Valet Supervisor

River Rock Casino•Geyserville, CA

5d•Onsite

About The Position

The primary responsibility of the Valet Supervisor is to ensure a superior guest experience for all patrons utilizing the parking facilities of the gaming property. The Valet Supervisor is also responsible for daily maintenance, accounting and client relations and oversees Valet employees and the operations of the Valet stand.

Requirements

High School Diploma or equivalent (GED) required.
Minimum of two (2) years prior supervisory experience required.
Minimum of three (3) years guest service experience required.
Prior valet experience required.
Strong guest service skills, problem solving, follow-up and initiative required.
Excellent planning, organization and communications skills are a must.
Must be able to read, write, speak and understand English.
Intermediate computer skills required (i.e., Microsoft 365 products).
Must be highly motivated, energetic, and quality-oriented.
Ability to work a flexible schedule including nights, weekends and holidays.
Valid California driver's license with a clean driving record required and must be insurable with the Casino.
Must be able to drive both automatic and manual transmissions.
Must be able to read, interpret and understand laws, regulations, and policies and procedures.
Must have manual dexterity to operate a computer and other necessary office equipment.
Must be able to manage a number of priorities simultaneously and meet deadlines.
Must be able to respond calmly to the conditions of internal/external customers.
Must be able to work harmoniously with co-workers and work as part of a team.
Must be able to sit and/or stand for extended periods of time.
Must be able to work at a fast pace and in stressful situations.
Must possess excellent oral and written communication skills.
Must be able to tolerate areas containing secondary smoke.
Must be able to work outside and drive in all types of weather conditions.
Must be able to work independently and be self-motivated.
Must be able to lift and carry up to twenty-five (25) pounds.
Must present a professional appearance at all times.
Must be able to respond to visual and aural cues.
A pre-employment drug test, fingerprinting, and background check are required.

Responsibilities

Oversees the valet operations for River Rock Casino.
Ensures a positive guest service experience for casino patrons.
Coordinates valet services for special events and VIP needs.
Controls and ensures consistent standards of performance.
Schedules, monitors quality of work, trains, supervises and appraises performance of Valet team members.
Develops work schedules to ensure exceptional guest service.
Resolves guest disputes as they pertain to Valet operations.
Prepares reports on damaged property for submission to insurance carrier.
Assists in preparation of departmental budgets and controls expenditures.
Prepares, implements and enforces Valet Department policies and procedures as appropriate.
Prepares and submits operations reports as directed.
May manage multiple locations.
Performs general Guest Services duties as assigned.
Acts as a role model and always presents oneself as a credit to River Rock Casino and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies and procedures.
Attends all required meetings and training.
Performs other duties as assigned.