Valet Staff

Citizen Potawatomi Nation•Shawnee, OK

55d•Onsite

About The Position

The Valet Staff is responsible for parking and retrieving vehicles for customers. This role involves greeting customers, explaining fees, directing them to parking spaces, collecting payments, and ensuring the security of vehicles and the parking lot. The position also requires assisting customers with various needs, such as jump-starting batteries or operating a handicap ramp, and maintaining a positive image for the organization.

Requirements

Must have a valid driver’s license.
Must be insurable.
Must have a clean driving record.
Must have a High School diploma or GED equivalent.
Must have basic math skills and cash handling skills.
Must have very good communication and writing skills.
Knowledge of methods in taking care of vehicles.
Knowledge of tracking keys.
Knowledge of charges.
Knowledge of matching parking space numbers with the customer’s ticket.
Knowledge of computing charges.
Knowledge of how to make change quickly.
Knowledge of processing electronic or automated payments.
Knowledge of how to operate a lockout kit.
Knowledge of the parking lot layout.
Knowledge of scheduling methods under stress.
Must be outgoing, professional, and customer service-oriented with excellent communication and interpersonal skills.

Nice To Haves

Previous driving experience in a similar vehicle preferred.

Responsibilities

Plan shift work by reviewing available parking spaces.
Greet customers by welcoming them to the parking lot, explaining fees and requirements, issuing receipts, and answering questions.
Fill parking spaces by providing driving directions to available parking spaces, following lot-fill patterns and sequences, and preventing customers from parking where not directed.
Provide valet service by driving, parking, and retrieving vehicles for customers, securing vehicles, filing keys, and driving customers to and from their vehicles.
Track available parking spaces by communicating with other attendants.
Collect parking fees by calculating fees, taking cash and credit card payments, securing funds, and returning keys.
Maintain the parking area by cleaning up debris.
Protect vehicles by driving carefully, preventing unauthorized access to the parking lot and vehicles, and calling police to apprehend trespassers.
Help customers by reminding them to lock vehicles, jump-starting batteries, assisting with tire changes and lockouts, calling for road service, and providing driving instructions from the parking lot.
Update job knowledge by participating in educational opportunities.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Assist customers with a handicap(s) by operating the handicap ramp.