JW Marriott Valet Runner - 3rd Shift

AHC Hospitality•Grand Rapids, MI

7d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences for guests. This is a part-time 3rd shift position requiring weekend availability. The role involves greeting and assisting guests in the valet and main lobby, handling luggage, and parking vehicles. As a guest service ambassador, the individual will unload, deliver, or load luggage upon guest arrival and departure while maintaining a positive and professional attitude.

Requirements

Must be able to run, walk, and stand for upwards of 8 hours.
Previous customer service experience.

Responsibilities

Create a professional and welcoming atmosphere by posting up with proper posture in the motor lobby, in view of guests.
Pause and engage each guest entering and exiting the hotel, creating relationships and connecting with them by being curious and knowledgeable about their interests.
Extend a genuine welcome and a gracious goodbye to each guest, always using their name.
Use proper verbiage with guests and follow all JW Marriott and AHC policies, procedures, and standards.
Pull and park cars swiftly while maintaining a cautious speed, running to and from each car to show guests their time is valued.
Assist guests with their luggage, including loading, unloading, and escorting them to their room.
Provide an engaging orientation of the hotel and the surrounding area.
Ensure the entire hotel entrance area is clean, organized, and guest-ready at all times.
Maintain consistent communication with other valets, the doorman, and other departments to ensure timely and flawless guest service.
Complete daily tasks on the shift checklist accurately.
Meet with and pass along any information pertinent to the next shift.
Ensure complete and proper uniform, including name tag and griffin pin, are worn and in perfect condition each day. Arrive at work clean-shaven and with a professional-looking haircut.
Possess extensive knowledge of the area and directions to many local destinations.
Be aware of and able to expedite hotel safety and security procedures.
Have knowledge of the property, hotel, staff, and services (including hours of operation).
Call taxis for guests.
Perform additional duties and tasks as assigned.