Valet Parking Traffic Controller - University of Kansas Hospital

Towne Park•Kansas City, KS

6d•Onsite

About The Position

At Towne Park, we believe in making an impact and creating smiles by delivering exceptional experiences. As a Valet Parking Traffic Controller at the University of Kansas Hospital, you will play a crucial role in directing vehicular traffic and providing outstanding hospitality services. This position offers an opportunity to interact with millions of patients, visitors, and guests, ensuring their arrival and departure are smooth and pleasant. You will be responsible for issuing valet parking tickets, upholding parking policies, and assisting guests with their vehicles and luggage when needed. This role is ideal for someone who enjoys a dynamic environment and thrives on providing excellent customer service.

Requirements

Must be at least 18 years of age.
High school diploma or general education degree (GED) required.
One to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED.
Must be able to read and write standard English language.
Must be able to read and comprehend simple instructions, short correspondence and memos.
Must be able to write simple correspondence.
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.
Must be able to drive manual transmission and perform parallel parking.
Regularly required to talk or hear.
Frequently required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Nice To Haves

Customer service experience preferred.
Register/Computer experience preferred.

Responsibilities

Directs vehicular traffic in designated areas while providing attentive, friendly service to all patients/guests.
Properly issues valet parking tickets to patients/guests, adhering to mystery shop standards.
Upholds site management's parking policy and procedures.
Parks and retrieves guest vehicles in a prompt and safe manner.
Assists guests with luggage, including delivery and pick-up during arrival and departure.
Maintains a pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers.
Acknowledges and greets guests immediately.
Uses guest last name at all times when appropriate.
Maintains accuracy and composure while under pressure.
Appropriately uses salutation of the day and welcomes guests to the location.
Uses proper Towne Park phone etiquette.
Assists guests with directions and all other inquiries.
Stands while serving guests.
Provides information about the surrounding area and main attractions as needed.
Protects guest confidentiality in accordance with HIPPA requirements.
Collects data in accordance with parking operations, if applicable.
Obtains information about daily events and rates to be charged.
Maintains claim checks and guest folio archives.
Runs at top speed to park and retrieve vehicles and drives slowly and cautiously.
Other duties as assigned.