Valet Parking Supervisor

Propark Mobility • Orlando, FL

8d • $17 - $18 • Onsite

About The Position

The Valet Parking Supervisor will be responsible for motivating and leading staff to promote teamwork and a customer service environment. This role involves responding to customer inquiries and complaints, assisting with accident/incident reports, and aiding local management with training, scheduling, and evaluation of staff. The supervisor will also assist with maintaining and cataloging equipment, uniforms, and supplies, reconciling daily bank reports and ticket logs, and identifying discrepancies. Additionally, they will maintain logs of field bank transactions, uniforms issued, and parking violators, monitor facility cleanliness and physical conditions, and report safety or maintenance issues. The supervisor will also perform valet, attendant, or cashier duties as needed and other assigned duties based on operational needs.

Requirements

• Must be at least 18 years old.
• Must have a valid driver's license and have been driving for at least 2 years.
• Energetic, outgoing and can stand, run, and carry items, up to 50lbs, if needed.
• Great communicator in both written and spoken language, with a friendly, professional approach to everyone you meet.
• Thrive in a fast-paced environment, and can help resolve customer issues in a positive and helpful way.
• At least one year of related parking and/or customer service experience.
• Motivated individual willing to take on new challenges, with experience in Customer Service or the Hospitality Industry.
• Roll-up-the-sleeves, get stuff done type of person that is organized, honest and thoughtful.
• Trustworthy, loyal and dependable.
• Self-sufficient, resourceful, collaborative and decisive.
• See a challenge as an opportunity and are looking for a position with a chance for growth.
• Flexible schedule meaning that the position may require working weekends and holidays.
• Very strong conversational communication skills.
• Exceptional way with people.
• Previous hospitality, valet parking, parking operations, or customer service experience preferred.
• 1–2 years of supervisory or leadership experience in a hotel, resort, parking, transportation, or hospitality environment preferred.
• Strong guest service and communication skills with the ability to interact professionally with guests, hotel staff, and management.
• Ability to lead, coach, and motivate valet attendants while maintaining high service standards.
• Knowledge of valet parking procedures, vehicle handling, ticket control, key management, and front-drive operations.
• Valid driver’s license with a clean and acceptable driving record.
• Ability to safely drive and park guest vehicles, including a variety of vehicle types.
• Ability to work in a fast-paced environment and remain calm during high-volume periods and special events.
• Strong problem-solving and conflict-resolution skills when handling guest concerns or service issues.
• Ability to monitor parking revenue, transactions, tickets, validations, and daily shift reports accurately.
• Basic computer skills and ability to use parking systems, POS systems, communication applications, and hotel-related technology.
• Ability to conduct shift inspections, employee attendance checks, and operational checklists.
• Knowledge of safety procedures and accident/incident reporting.
• Ability to work flexible schedules, including nights, weekends, holidays, and special events.
• Professional appearance and commitment to hotel and company standards.
• Ability to enforce company policies fairly and consistently while maintaining positive employee relations.
• Can drive a manual (standard, stick-shift) transmission.

Nice To Haves

• Valet parking: 1 year+
• Customer service: 1 year+
• Bilingual English/Spanish skills are a plus in a diverse hospitality environment.

Responsibilities

• Provide excellent and professional service to hotel guests and visitors.
• Greet guests promptly and assist with luggage when needed.
• Ensure guests receive a positive and welcoming arrival and departure experience.
• Handle guest complaints and concerns professionally and escalate issues when necessary.
• Maintain a professional appearance and hospitality-focused attitude at all times.
• Supervise daily valet parking operations and ensure smooth vehicle flow.
• Coordinate vehicle retrieval, parking, and delivery to guests.
• Ensure all vehicles are handled safely and efficiently.
• Monitor valet tickets and ensure vehicles are properly documented.
• Conduct regular checks of the valet parking area and front drive.
• Ensure the valet area remains clean, organized, and free of unnecessary congestion.
• Supervise, coach, and motivate valet attendants.
• Assign positions and responsibilities based on business volume and staffing needs.
• Conduct shift briefings and communicate important information to the team.
• Monitor employee attendance, punctuality, uniforms, and overall performance.
• Train new employees on valet procedures, guest service, safety, and hotel standards.
• Address performance issues promptly and document them when appropriate.
• Ensure all parking transactions are processed accurately.
• Monitor cash, credit card, and electronic parking transactions.
• Review shift reports and reconcile transactions at the end of each shift.
• Verify discounts, validations, complimentary parking, and event rates.
• Report discrepancies immediately to management.
• Protect company and hotel revenue by following established parking procedures.
• Ensure employees follow safe driving and parking procedures.
• Inspect vehicles for existing damage when required by company policy.
• Report accidents, vehicle damage, guest incidents, or other safety concerns immediately.
• Ensure keys are properly organized and secured.
• Monitor the valet area for hazards and unsafe conditions.
• Follow all hotel, Propark, and OSHA-related safety procedures.
• Maintain strong communication with the Front Desk, Bell Services, Security, Housekeeping, and hotel management.
• Coordinate valet operations during high-occupancy periods, conferences, weddings, and special events.
• Communicate parking rates, event procedures, hotel policies, and guest requests to the team.
• Assist hotel management with special parking arrangements and VIP guests.
• Monitor parking equipment, gates, ticket machines, payment systems, radios, and other operational equipment.
• Report equipment failures immediately.
• Ensure employees properly use parking systems and communication devices.
• Follow up with management or vendors regarding unresolved equipment issues.
• Complete opening and closing procedures.
• Ensure adequate staffing throughout the shift.
• Conduct regular lot and front-drive inspections.
• Maintain shift logs and document important incidents.
• Complete required daily checklists and operational reports.
• Ensure proper shift-to-shift communication.

Benefits

• Promote from within
• Free Parking
• Flexible scheduling
• Paid Holidays
• Wellness programs
• Free and confidential employee assistance program (EAP)
• Paid vacation (FT Employees)
• Extra day-off on your birthday (FT Employees)
• Benefits Package (FT Employees) - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed