Valet Parking Operations Manager

Stratton Amenities • Houston, TX

3d • Onsite

About The Position

United Valet Service is a hospitality-focused valet parking company providing professional valet operations for restaurants, hotels, and hospitality-driven destinations. We are seeking an experienced Valet Parking Operations Manager with a strong background managing valet parking accounts, particularly high-volume restaurant and hospitality environments.

Requirements

• Minimum of 5 years of valet parking operations management experience.
• Extensive experience managing valet services for restaurants, hotels, or hospitality-focused venues.
• Deep understanding of the Houston hospitality and valet parking service industry.
• Proven ability to manage multiple valet accounts simultaneously.
• Direct experience leading supervisors and front-line valet teams in fast-paced, guest-facing environments.
• Strong understanding of curb flow management, peak-period staffing, and service recovery.
• Candidates must have direct, hands-on valet parking operations experience within restaurant or hospitality settings.

Nice To Haves

• Strong leadership presence with an accountability-driven management style.
• Excellent verbal and written communication skills.
• High attention to detail and consistency in service delivery.
• Ability to make sound decisions under pressure in live operating environments.
• Comfortable with scheduling systems, payroll review, and basic operational reporting.

Responsibilities

• Oversee day-to-day valet parking operations across multiple restaurant and hospitality accounts in the Houston market.
• Act as the primary client contact for restaurant owners, general managers, hotel leadership, and asset managers.
• Recruit, hire, train, schedule, and manage valet supervisors, leads, and attendants.
• Ensure consistent execution of service standards, appearance standards, and guest engagement expectations.
• Manage labor planning, scheduling accuracy, and payroll review to maintain operational efficiency.
• Conduct regular site visits, spot checks, and operational audits.
• Resolve guest complaints, service breakdowns, and on-site issues quickly and professionally.
• Oversee incident reporting, claims documentation, and coordination with insurance and internal leadership.
• Enforce safety procedures, key control policies, and proper vehicle handling protocols.
• Partner with senior leadership on account performance, staffing strategy, and client retention.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed