Valet Operations Manager | McAllen, TX
About The Position
12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important. Our culture is built on three pillars: Our Actions - What we do daily to build connections and demonstrate competence; Our Opportunities - How we exceed expectations and develop our skills; Our Culture - The shared values that sustain relationships and reinforce excellence. We are not just parking cars - we are driving the guest experience.
Requirements
- A positive, hands-on leader who takes pride in doing things right and motivates others
- Bilingual (English/Spanish) preferred
- 1+ year of experience managing parking or valet operations
- Strong communication, organizational, and multitasking skills
- Friendly, professional, and team-oriented attitude
- Valid driver's license, clean driving record, and at least 18 years of age
- All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.
Responsibilities
- Oversee the entire valet operation, ensuring smooth and efficient performance
- Lead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
- Create and manage staff schedules to meet operational needs
- Conduct interviews and hire associates as needed
- Respond promptly to accidents, incidents, or safety concerns
- Complete daily and weekly lot reports, weekly tip-out distributions, and weekly revenue entries
- Coach, counsel, and, when necessary, terminate team members while ensuring accountability and performance standards are met
- Train team members on customer service, safety, and inclusion best practices
- Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
- Maintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managers
- Perform other duties as assigned to support smooth operations
Benefits
- Opportunities for growth and skill development
- Active, engaging work - every day brings new moments to shine
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
