Valet Manager - Greater Atlanta

Jamestown Management Corporation•Atlanta, GA

21h•Onsite

About The Position

Oversee and manage all day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service. Directly supervise valet attendants and support staff, including scheduling, training, and performance management. Serve as the primary point of contact for guest relations and tenant coordination related to valet and parking services.

Requirements

Minimum 2-3 years of valet or parking operations experience, including at least 1 year in a supervisory or management role
High school diploma required
Possess and maintain a valid state driver’s license with current address and exceptional driving record
Experience with cash handling, and basic financial reporting
Strong verbal and written communication skills; able to interact professionally with guests, tenants, and staff
Demonstrated ability to lead, train, and motivate a team
Able to respond and interact with guests in a positive manner to inspire enjoyment of their experience
Available to work varying shifts, including evenings, weekends, and holidays as needed
Regularly required to stand, walk, and move throughout the property for extended periods of time
Occasionally required to drive, park, and retrieve vehicles
Lift and/or move up to 25 pounds

Nice To Haves

college degree preferred

Responsibilities

Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours
Recruit, hire, train, and evaluate valet attendants and support staff
Respond to and resolve guest concerns, complaints, and special requests promptly and professionally
Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations
Coordinate valet service for tenant events, promotions, and special property requests
Manage daily cash handling, deposits, and reconciliation of valet revenue
Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management
Ensure compliance with all company policies, safety standards, and local regulations
Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process
Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures
Conduct regular staff meetings and ongoing training on service standards and safety procedures
Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas
Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed
Assist with any additional tasks that may arise or be assigned by senior management