Valet Manager - Mercedes Benz Pompano Beach

AutoNation • Pompano Beach, FL

1d • Onsite

About The Position

The Valet Manager oversees the valet staff and manages the loaner fleet, ensuring efficient operations and a seamless customer experience in line with AutoNation's standards. This role involves supervising staff, handling reservations, managing inventory, and ensuring proper loaner vehicle usage and documentation. The Valet Manager is responsible for managing the Valet staff and the loaner inventory/Fleet. The Valet manager is also responsible for ensuring the department is providing a peerless customer experience in accordance with AutoNation.

Requirements

• High school diploma or equivalent
• Ability to read and comprehend instructions and information
• Must have a valid driver's license
• Excellent communication skills

Nice To Haves

• Two years of customer service experience

Responsibilities

• Ensure correct presentation and execution of loaner forms
• Make customer reservations
• Supervise the staff of loaner car associates/valet representatives
• Manage fleet of Loaner Vehicles in accordance with Programs
• Responsible for collecting payment information extended to loan car customers
• Inventory control of Loaner Fleet
• Manage Loaner fleet in TDS and maximize efficiency and utilization
• Responsible to recover tolls and fuel usage in TDS
• Informs management and advisors of loaner availability
• Works with advisors to monitor and manage correct loaner usage

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED