Valet Lead (Full-Time)

Muckleshoot Casino Resort • Auburn, WA

3d • Onsite

About The Position

The Valet Lead will exemplify and promote Muckleshoot Casino Resort (MCR)’s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service. This role involves greeting guests warmly, maintaining a professional image, and engaging with a positive demeanor, while also assisting elderly and disabled guests as needed. The Valet Lead will ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines. They will provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies. Responsibilities include writing legible claim checks, documenting prior vehicle damage, and ensuring the security of vehicles and keys. The Valet Lead will operate all types of passenger vehicles with standard and automatic transmission, and park and retrieve guests’ vehicles promptly, ensuring safety and care. Additionally, this role involves instructing, training, and coaching team members on responsibilities, expectations, and departmental standards, as well as assigning job tasks to Valet Parking Attendants and monitoring their performance to ensure a sense of urgency and high productivity. The Valet Lead will implement and enforce departmental procedures for efficient, safe, and secure operations, and maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics. Promoting a positive and safe work environment by reporting hazards and accidents immediately to management, encouraging high performance standards, and fostering a positive work culture are key aspects of this position. The Valet Lead will contribute to departmental meetings and assist in developing and implementing departmental goals and objectives, as well as assist with scheduling and making necessary alterations to meet operational needs. Tracking gratuities, schedule adherence, and inspection results using Microsoft Office tools, and ensuring departmental supplies are maintained at appropriate levels are also required. The Valet Lead must ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary, and maintain a positive attitude while providing services in extreme weather conditions. Conducting departmental inspections, communicating findings to management, and supporting initiatives to improve team member experience and guest survey ratings are also part of the role. Additional tasks may be assigned by management.

Requirements

• Ability to obtain a Class III B gaming license.
• Valid Driver’s License and clean driving record (MVR) required.
• 2 years’ driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required.
• Intermediate computer skills and proficient knowledge of MS Office Suite required.
• High school diploma or GED equivalent required.

Nice To Haves

• 1 year supervisor/lead experience preferred.

Responsibilities

• Exemplify and promote Muckleshoot Casino Resort (MCR)’s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service.
• Greet guests warmly, maintain a professional image, and engage with a positive demeanor. Assist elderly and disabled guests as needed.
• Ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines.
• Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.
• Write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys.
• Operate all types of passenger vehicles with standard and automatic transmission
• Park and retrieve guests’ vehicles promptly, ensuring safety and care.
• Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.
• Assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity.
• Implement and enforce departmental procedures to ensure efficient, safe, and secure operations.
• Maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics.
• Promote a positive and safe work environment by reporting hazards and accidents immediately to management.
• Encourage high performance standards and foster a positive work culture.
• Contribute to departmental meetings and assist in developing and implementing departmental goals and objectives.
• Assist with scheduling and make necessary alterations to meet operational needs.
• Track gratuities, schedule adherence, and inspection results using Microsoft Office tools.
• Ensure departmental supplies are maintained at appropriate levels.
• Ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary.
• Maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures.
• Conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings.
• Perform additional tasks as assigned by management.

Benefits

• Competitive salary of $19.27/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
• Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED