Valet Key Booth Attendant-Graveyard-Silver Legacy

Caesars Entertainment•Reno, NV

28d•Onsite

About The Position

The Valet Key Booth Attendant is responsible for managing keys, assisting guests with their vehicles, and maintaining the valet office. This role involves direct guest interaction, driving, and ensuring a smooth and safe valet operation, particularly during graveyard shifts. The attendant must exemplify the company's core values, service standards, and DEI culture.

Requirements

Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
Ability to competently hang keys on the correct hook
Ability to visually recognize numbers
Ability to instruct, listen, divert, persuade, speak clearly and assist guests
High School diploma or equivalent
Constant direct contact with guests
Fast paced work area that requires directing guests and answering guest questions
Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust
Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices
Work may include shift work and be performed inside and outside
Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs
Requires seldom bending over, crouching, kneeling, pushing/pulling, lifting/carrying up to 75 lbs., driving
Occasional sitting, standing, walking, balancing
Frequent repetitive use hand with light/firm grasping, finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness
Must be able to perform simple tasks, compile, coordinate, analyze, instruct others and drive a vehicle, follow instructions, influence others, meet time requirements
Must have simple reading, writing, math, clerical, memorization, problem solving, use of independent judgment and decision making skills
Employee is required to meet and deliver our core values, service standards, and family style service.
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Hang keys on the keyboard on the proper hook
Remove keys from the keyboard and properly match to the valet ticket numbers
File the valet tickets in the ticket rack provided
Answer phones
Maintain valet office cleanliness (sweep and wipe cabinets clean)
Keep the valet office door closed when absent from the office
Monitor area outside valet office to ensure guests do not park their vehicle without leaving their keys with valet
Move luggage and/or contact a bell person for assistance
Pull luggage out of the luggage room for guests when bellmen is unavailable
Drive guests with oversized vehicles to the employee lot and return guests to their vehicles
Proper and safe use of the man-lift
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned