Valet Drivers - MetroHealth Medical Center

Towne Park•Cleveland, OH

10h•Onsite

About The Position

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. This role involves maintaining a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients, acknowledging and greeting guests within five feet, and using guest last names during interactions. The associate will use the salutation of the day, welcome guests to the location, practice proper Towne Park phone etiquette, and post up in designated areas when not completing tasks. Key duties include parking and retrieving vehicles slowly and cautiously, assisting guests with bell services and luggage storage as needed, and opening all vehicle and hotel doors for guests. The position also requires assisting guests with directions, taxis, reservations, and other inquiries, providing information about facility outlets, meeting rooms, amenities, and local attractions, delivering messages, items, and guest amenities as requested, and shuttling guests to appropriate approved places. Furthermore, the Guest Service Associate explains parking rates and retrieval procedures to guests upon arrival, issues claim checks only after receiving vehicle keys, and collects claim checks from all guests prior to issuing keys. They are responsible for consistently completing and maintaining all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system, consistently completing the location on all key tags after parking the vehicle, and calculating and collecting revenue for vehicles when needed.

Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
One (1) month related experience and/or training; OR equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Nice To Haves

Ability to operate a manual transmission is highly desirable
Perform parallel parking

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor.
Uses guest last names during interactions.
Uses salutation of the day and welcomes guests to the location.
Practices proper Towne Park phone etiquette.
Posts up in designated areas when not completing tasks.
Parks and retrieves vehicles while driving slowly and cautiously.
Assists guests with bell services and luggage storage as needed.
Opens all vehicle and hotel doors for guests.
Assists guests with directions, taxis, reservations and other inquiries.
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Delivers messages, items and/or guest amenities as requested.
Shuttles guests to appropriate places that are approved by the location.
Explains parking rates and retrieval procedures to guests upon arrival.
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system.
Consistently completes location on all key tags after parking vehicle.
Calculates and collects revenue for vehicles when needed.