Valet Driver - Cleveland Clinic ER Department

Towne Park•Cleveland, OH

About The Position

The Valet Driver (Guest Service Associate) provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage services when applicable. The position also involves welcoming guests, answering questions, explaining parking procedures, maintaining vehicle and ticket records, and collecting parking revenue when needed. Most work is performed outdoors, potentially for the entire shift, in changing weather conditions. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to perform calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Able to meet the stated physical demands, including extended sitting or standing, walking, handling objects, reaching, climbing stairs, and lifting or exerting force as described in the posting.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.