Valet/Driver

DRIFTWOOD HOSPITALITY MANAGEMENT•Houston, TX

9d•Onsite

About The Position

Responsible for all guest service functions, including driving courtesy vehicles on surface streets and freeway. Also responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Drive guests between airport and hotel and the local area. Obey all traffic rules and speed limits for safe, accident free-trips. Open & close vehicle doors for guests. Check guest luggage for both day and overnight visits. Assist guests with storing and retrieving their luggage, and if requested, from their vehicle. Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas. Assist guests with storing and retrieving their luggage from the vehicle. Run hotel errands as instructed by management. Maintain and clean the designated lobby station and baggage room. Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions. Stand by ready to assist guests, greeting and welcoming guests to the hotel. Assist in providing travel directions, recommendations for local attractions, restaurants and other services. Answering Phones to assist PBX/Guest Calls Restocking supplies at the front desk and business center – i.e. cookies, paper supplies. Clean and inspect hotel vehicles. Maintain vehicle cleanliness, pump gas, and obtain oil changes. Complete vehicle mileage reports. Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management. Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Adhering to hotel taxi stand requirement and agreements. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager.

Requirements

Candidate must have class A or B CDL with passenger endorsement.
Current DOT Medical Card.
Professional, positive attitude and actions when communicating with guests and team members.
Knowledge of hotel and the city.
Ability to understand and obey all traffic rules, speed limits and federal, state and local driving regulations.
Ability to operate a computer, printer, copier, and telephone.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

Responsibilities

Driving courtesy vehicles on surface streets and freeway.
Maintaining bell station.
Greeting guests.
Handling guest luggage.
Providing directions.
Assisting the front desk in answering phones.
Delivering items to guest rooms.
Driving guests between airport and hotel and the local area.
Obeying all traffic rules and speed limits.
Opening and closing vehicle doors for guests.
Checking guest luggage.
Assisting guests with storing and retrieving their luggage.
Utilizing bell carts to transfer luggage and packages.
Running hotel errands.
Maintaining and cleaning the designated lobby station and baggage room.
Ensuring the lobby area and front exterior/interior of the hotel is neat and clean.
Assisting in providing travel directions and recommendations.
Answering phones to assist PBX/Guest Calls.
Restocking supplies at the front desk and business center.
Cleaning and inspecting hotel vehicles.
Maintaining vehicle cleanliness, pumping gas, and obtaining oil changes.
Completing vehicle mileage reports.
Promptly reporting all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.
Maintaining a neat, clean and well groomed appearance.
Adhering to hotel taxi stand requirement and agreements.
Adhering to all company policies and procedures.
Following safety and security procedures and rules.
Knowing department fire prevention and emergency procedures.
Utilizing protective equipment.
Reporting unsafe conditions to supervisor/manager.
Reporting accidents, injuries, near-misses, property damage or loss to supervisor/manager.
Providing for a safe work environment.
Assisting other Front Desk Personnel when needed.
Performing any related duties as requested by supervisor/manager.