Valet Dispatcher (Non-driving) - The Elser

SP Plus Corporation•Miami, FL

1d•$15•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company focused on computer vision to enable checkout-free parking experiences. They are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. The company is reinventing parking and aims to power checkout-free experiences anywhere you go to make everyday living, working, and playing remarkable, giving back valuable time. As a Valet Dispatcher, you will be responsible for coordinating the parking and retrieving of guest vehicles by Valet Attendants, while securing and keeping track of all vehicle keys.

Requirements

Less than High School education or one month related experience, training or an equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one situations to customers and other employees of the company
Ability to effectively respond positively to customer problems or complaints
Ability to add, subtract, two digit numbers and multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money
Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times
Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions, if applicable to your location
Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public
Ability to effectively respond to customer problems or complaints
Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events
If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required
The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business

Nice To Haves

Prior valet driving experience preferred

Responsibilities

Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
Monitor the amount of time guests wait for their vehicle to ensure it meets the property’s service standard
Secure and keep track of all guest vehicle keys
Accept and process valet fees (if applicable)
Answer the telephone using proper telephone etiquette
Inform customers of valet rates, as well as possess a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed
Respond to customer questions/issues in a prompt and courteous manner
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, Facility Manager and/or Senior Manager
Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door
Help maintain the cleanliness of the area around garage office
Be on time for every scheduled work day
Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
Assist Supervisors and Managers with additional duties, as assigned