Valet Cashier - Downtown Hilton Hotel

Towne Park•Cleveland, OH

1d•Onsite

About The Position

The Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner. This role involves maintaining a pleasant and professional demeanor with guests and co-workers, practicing proper phone etiquette, and assisting guests with various inquiries. The Valet Cashier will also be responsible for collecting and reconciling revenue, furnishing receipts, categorizing tickets for audit purposes, and completing accurate shift reports. Additionally, the role requires operating equipment such as registers, gates, and credit card machines, identifying and collecting revenue for overnight vehicles, maintaining claim checks and guest folio archives, and producing key inventory for billing purposes. Maintaining a clean work environment and collecting claim checks/tickets before issuing keys are also key responsibilities. The position requires checking keys for vehicle location and damage surveys prior to securing them.

Requirements

High school diploma or general education degree (GED)
Must be able to pass a criminal background check and drug screen
One to three months related customer service experience and/or training; OR equivalent combination of education and experience without High School Diploma or GED
Cashier/cash handling experience preferred
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance

Nice To Haves

Cashier/cash handling experience

Responsibilities

Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor.
Uses guest last names during interactions.
Uses salutation of the day and welcomes guests to the location.
Practices proper Towne Park phone etiquette.
Assists guests with directions, taxis, reservations and other inquiries.
Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
Collects and reconciles revenue and furnishes receipts upon request.
Accurately categorizes tickets for audit purposes.
Completes accurate and detailed shift reports.
Follows all cash bank standard operating procedures.
Operates equipment, including register, gate, and credit card machine.
Obtains information about daily events and rates to be charged.
Identifies and collects revenue for overnight vehicles that have not been charged for parking.
Maintains claim checks and guest folio archives.
Produces guest vehicle key inventory for billing purposes.
Pulls guest keys and places in pick up order.
Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles.
Completes all tasks in a timely manner as instructed by the Account Manager.
Collects claim checks/tickets from all guests prior to issuing keys.
Checks all keys for location of vehicle and damage surveys prior to securing keys.