Valet Attendant - PCR - OC
About The Position
Reporting to the Manager of Front Services, the Valet Attendant provides professional front-door vehicle and luggage service to guests arriving at and departing from the establishment. The role ensures memorable arrival and departure experiences aligned with Palms standards, using professionalism, polish, and stewardship. The attendant maintains a positive public image and offers warm greetings, cordial farewells, information, and guest assistance. The work is performed in a fast-paced outdoor setting. Conditions may include varying noise levels, temperature, illumination, and air quality, and possible exposure to smoke. The role involves frequent contact with executives, department management, employees, and guests. Evening, weekend, and holiday shifts may be required.
Requirements
- High school diploma or GED.
- At least three years of driving experience.
- Ability to operate both manual- and automatic-transmission vehicles.
- Valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
- Ability to move objects weighing up to 75 pounds occasionally.
- Ability to distinguish letters, numbers, and symbols.
Responsibilities
- Greet and welcome guests professionally and warmly.
- Unload luggage and assist guests with opening and closing vehicle doors.
- Inspect and document vehicle interiors and exteriors for safety hazards and preexisting damage.
- Safely park and retrieve vehicles without damaging vehicles, people, or property, including in inclement desert weather, on steep grades and varied surfaces, and in confined or elevated spaces.
- Accurately process guest payments and maintain vehicle key inventory.
- Verify that the guest receipt matches the key and vehicle before handing the key to the guest.
- Ensure vehicles are legally parked and maintain smooth, efficient traffic flow.
- Follow up with guests to ensure requests or problems are resolved to their satisfaction.
- Document and report vehicle incidents, including damage, accidents, thefts, and missing articles, when necessary.
- Provide guests with directions, information about local areas of interest or activities, and invitations to return.
- Perform other duties as assigned to support efficient department operations.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
