Valet Attendant

Jamul • Jamul, CA

4d • Onsite

About The Position

The Valet Attendant is responsible for providing excellent guest service, positively affecting interactions with guests and team members. This role requires the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers in a fast-paced environment. Additionally, the Valet Attendant will be required to rotate with dispatching duties. This position is subject to varying levels of crowds, smoke, and noise, depending on guest volume. The role requires working outside in all types of weather conditions, for which proper clothing is provided. The Valet Attendant will provide information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino, and promotions and events. The position is very physical in nature and requires the incumbent to run across flat land, as well as up and down stairs to park and retrieve cars in as little amount of time as possible. The incumbent must be able to reach and grasp to retrieve keys for guests' vehicles. The role requires a flexible schedule including nights, weekends, holidays, and fluctuating days off. Other duties may include transporting guests via a golf cart, conducting vehicle washes, and assisting in property safety protocols.

Requirements

• Must have a valid California Driver’s license.
• Must be knowledgeable and remain up-to-date regarding casino and resort amenities, promotions and events.
• Exceptional detail and follow-up skills.
• Excellent phone and radio etiquette.
• Ability to communicate effectively with guests, as well as all levels of team members.
• Ability to drive cars of all types.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
• Obtain and maintain a gaming license with gaming commission.
• Must be at least 18 years of age.
• Valid Driver License and no major traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years.
• Must be able to stand/jog 100% of shift.
• Proven ability to safely operate passenger vehicles with standard and automatic transmissions.
• Position is contingent on obtaining and maintaining a Gaming License with Gaming Commission.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must obtain a First Aid/AED certification.
• Must successfully complete TIPS training.
• Must possess a valid California Driver’s License and have acceptable driving history per requirements.
• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• May be required to be on their feet up to 8 hours.
• Required to jog to and from guest vehicles.

Nice To Haves

• (1) year of High-level customer service experience preferred.
• Written communication skills in English may also be required.

Responsibilities

• Provide friendly, fast, and helpful guest service, through the consistent practice and delivery of great service to all guests and team members.
• Ensure courteous and prompt attention to guest requests or complaints.
• Greet arriving and departing guests.
• Park guest vehicles in specified areas in an efficient and safe manner.
• Retrieve guest vehicles from specified areas in an efficient and safe manner.
• Perform drive-and-park assignments per department policies and procedures.
• Ensure prompt reporting of any incidents to Valet Supervisor.
• Provide information to guests via phone and in-person at the Valet Dispatch Desk about valet services, general casino and promotions and events.
• Transport guests via a golf cart.
• Conduct vehicle washes.
• Assist in property safety protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed