Valet Attendant - Glendale, CA

LAZ Parking California•Glendale, AZ

21h•Onsite

About The Position

The Valet Attendant serves as a key first and last point of contact in the guest journey at a luxury property. The role delivers warm, professional, anticipatory service while safely and efficiently parking and retrieving vehicles, maintaining meticulous attention to detail and reflecting the property's luxury standards at every arrival and departure. The attendant welcomes guests, assists with their needs, communicates arrival details to other guest-services teams, and handles vehicles with care. The role also includes maintaining organized vehicle staging, documenting vehicle condition and ticket information, attending daily pre-shift briefings, and supporting broader Guest Services functions during peak periods. The position requires extended periods of standing and walking, work indoors and outdoors in varying weather, and flexibility to work varied shifts, including evenings, weekends, and holidays. Opportunities are available across the Los Angeles area, including Downtown Los Angeles and West Los Angeles, at premier properties such as luxury hotels, upscale residential communities, entertainment destinations, and mixed-use developments. Pay is $18.50 per hour plus tips, depending on location and property. This is a non-exempt, tipped position.

Requirements

Valid driver's license held for a minimum of two years and in good standing.
Exceptional interpersonal and communication skills, including verbal and nonverbal communication aligned with the property's luxury brand voice.
Professional grooming and presentation consistent with property appearance standards.
Ability to stand and walk for extended periods, indoors and outdoors, in all weather conditions.
Flexibility to work varied shifts, including weekends, holidays, and evenings.
Ability to stand, walk, and run for extended periods.
Ability to lift, push, and pull up to 50 pounds.
Ability to frequently bend, stoop, squat, and lift.
Ability to work indoors and outdoors in varying weather conditions.

Nice To Haves

Ability to drive manual transmission vehicles; preferred but not required.
At least one year of experience in valet, luxury hospitality, or premium customer-facing roles; preferred but not required.
Prior experience at a Forbes Travel Guide, AAA Five Diamond, or Leading Hotels of the World property.
Experience handling luxury, exotic, or high-value vehicles.
Familiarity with Forbes Travel Guide service standards and evaluation criteria.

Responsibilities

Promptly greet arriving guests with a sincere welcome, eye contact, and a smile; use the guest's name when known.
Open vehicle doors and welcome guests before attending to their vehicles.
Safely and efficiently park and retrieve guest vehicles, treating each vehicle with care.
Provide guests with a claim ticket and clear, courteous retrieval instructions.
Anticipate guest needs, including assistance with bags, umbrellas in inclement weather, and mobility needs.
Recognize returning guests and VIPs when possible and personalize service by referencing prior visits naturally.
Communicate guest arrival details to Bell Staff, Front Desk, and Concierge to coordinate a seamless welcome.
Inspect and document vehicle condition at drop-off.
Drive vehicles cautiously, following posted speed limits and property traffic patterns.
Maintain organized and efficient vehicle staging to minimize wait times, particularly during high-volume periods.
Report vehicle damage, mechanical issues, or safety concerns immediately according to property protocol.
Retrieve vehicles promptly upon request while maintaining safety.
Provide a genuine, unhurried farewell, using the guest's name and referencing their stay when possible.
Assist with loading luggage and provide a warm final send-off.
Accurately log vehicle tickets, keys, and noted vehicle conditions according to property procedure.
Attend and contribute actively to daily pre-shift briefings about arrivals, VIPs, events, and traffic-flow planning.
Support broader Guest Services functions during peak periods as needed.
Maintain professional grooming, posture, and uniform presentation according to property standards.