Valet Attendant - Part Time

The Pueblo of Sandia•Albuquerque, NM

2d•$8 - $9•Onsite

About The Position

Responsible for greeting casino and resort guests in a warm and friendly manner as their vehicle is accepted or returned to them after their visit. Safely Park and retrieve vehicles with standard stick (manual) or automatic transmissions. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Requirements

Must be at least 19 years of age.
High School diploma or GED equivalent required.
Ability to drive Manual and Automatic Transmission vehicles.
Must have the ability to provide exceptional customer service.
Ability to follow instructions.
Good driving record.
Knowledge of local area.
Ability to drive a vehicle equipped with standard transmission.
Ability to retrieve customer’s vehicle safely and quickly.
Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.

Nice To Haves

Relevant work experience or education may be substituted to satisfy education and/or work experience.

Responsibilities

Greet arriving and departing guests assisting them to and from their accommodations.
Quickly evaluate condition of vehicle, complete valet ticket, and attach ticket to the customer’s keys.
Properly secure vehicle and keys.
Enter data into CPVS system.
Park and retrieve guest vehicles following appropriate valet policies and procedures.
Ensure that the leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
Assist with room moves, special luggage deliveries and/or pulls, and attend the Lobby and front door.
Be prepared to give knowledgeable recommendations for the property/ city events, and outlets.
Communicate and partner with other departments as applicable in supporting the guest experience.
Perform other duties as needed or required.
Attend and complete all required departmental training.
Work collaboratively to deliver the highest degree of service to all guests.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.
Serve as the initial point of contact for guest inquiries in a courteous and attentive manner.
Reflect a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
Resolve all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
Possess knowledge and understanding of all products and services offered.
Build relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.