Valet Attendant - East Lansing, MI
About The Position
As a Valet Attendant, you are the first impression and the final goodbye for guests at luxury hotels, resorts, and events. Your role is to create a welcoming, professional experience by safely and efficiently parking and retrieving vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. This fast-paced hospitality role requires quick movement, clear communication, and a polished presence to shape the guest experience. It offers the opportunity to be active, work outdoors, interact with people, and build valuable customer service skills. Every shift is an opportunity to make someone’s day better and represent the highest standards of safety, professionalism, and hospitality.
Requirements
- High school diploma or general education degree (GED).
- Customer service attitude and a willing, helpful demeanor is mandatory.
- A valid driver’s license.
- Reliable transportation.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Provide exceptional guest service through professional communication, active listening, and personalized assistance.
- Follow company policies and procedures.
- Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
- Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion.
- Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions.
- Properly use and maintain equipment to ensure workplace efficiency and safety.
- Stamina to stand, walk, and lift up to 50 lbs. for extended periods.
- Maintain a professional appearance and adhere to uniform and grooming standards.
- Flexibility to work nights, weekends, and holidays is essential.
- Employee may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Conduct vehicle damage inspections and document parking locations on claim tickets.
- Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures.
- Follow all safety protocols to maintain personal and vehicle security.
- Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
- Keep valet areas clean, organized, and presentable always.
- Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service.
- Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
- Maintain regular attendance, adhere to company policies, and uphold standards for safe and efficient parking operations.
- Arrive on time, in full uniform, and properly groomed before clocking in.
- Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.
- Attend required staff meetings and complete all assigned training modules on time.
Benefits
- Medical, vision and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Bellevue University – Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
