VALET ATTENDANT

The Pueblo of Sandia•Albuquerque, NM

4d•Onsite

About The Position

Responsible for greeting casino and resort guests in a warm and friendly manner as their vehicle is accepted or returned to them after their visit. Safely Park and retrieve vehicles with standard stick (manual) or automatic transmissions. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas. Team members in this capacity: Serves as the initial point of contact for guest inquiries in a courteous and attentive manner. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Requirements

Must have the ability to provide exceptional customer service.
Ability to follow instructions.
Good driving record.
Knowledge of local area.
Ability to drive a vehicle equipped with standard transmission.
Ability to retrieve customer’s vehicle safely and quickly.
Must be at least 19 years of age.
High School diploma or GED equivalent required.
Ability to drive Manual and Automatic Transmission vehicles.
Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Must be able to successfully pass a stringent background investigation.
Will require a pre-employment and random drug screening.

Responsibilities

Will greet arriving and departing guests assisting them to and from their accommodations.
Quickly evaluates condition of vehicle, completes valet ticket, and attaches ticket to the customer’s keys.
Properly secures vehicle and keys.
Enters data into CPVS system.
Park and retrieve guest vehicles following appropriate valet policies and procedures.
Ensure that the leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
Assist with room moves, special luggage deliveries and/or pulls, and attend the Lobby and front door.
Must be prepared to give knowledgeable recommendations for the property/ city events, and outlets.
Communicate and partner with other departments as applicable in supporting the guest experience.
Performs other duties as needed or required.
Must attend and complete are required departmental training.
Works collaboratively to deliver the highest degree of service to all guests.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.
Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations.
Possesses knowledge and understanding of all products and services offered.
Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.