Full Service Hotel Valet OVERNIGHT

Hotel Indigo • Vancouver, WA

1d • Onsite

About The Position

The Valet Attendant's primary objective is to ensure the safety of all guest vehicles, provide superior guest service, and facilitate the efficient delivery of guest vehicles. This role involves accountability for all dispatch/computer-related key entry, proper handling of guest keys, and accurate documentation of vehicle counts. The attendant will also contribute to the smooth flow of guests entering and exiting the valet area.

Requirements

• Must be at least 25 years of age.
• High School diploma or equivalent required.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record).
• Minimum of one year driving experience.
• Must pass drug test upon hire.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to drive a manual or automatic transmission vehicle.
• Ability and willingness to work outdoors in inclement weather including wind, rain, heat, cold.

Nice To Haves

• Experience in a hotel or a related field preferred.

Responsibilities

• Ensure the safety of all guest vehicles.
• Provide superior guest service to both internal and external guests.
• Ensure the efficient delivery of guest vehicles.
• Be accountable for all dispatch/computer related key entry.
• Properly handle guest keys.
• Accurately detail all information relating to the number of guest vehicles in valet.
• Help ensure the smooth and efficient flow of guests entering and exiting valet.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Indigo One, LLC standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Indigo One, LLC standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Assist in securing all guest keys.
• Help to direct and control traffic flow.
• Assist in arranging for guest transportation using taxis or other forms of transportation.
• Assist guests needing wheelchair transportation.
• Provide accurate and timely documentation and reports of department activities and status, including claim checks, vehicle damage, statements/billing and conditions that need repair.
• Assist in maintaining cleanliness of all work sites.
• Assist in all dispatch duties in a timely and efficient manner.
• Help to answer guest's questions regarding hotel amenities.
• Assist hotel guests with their valet retrieval process.
• Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
• Place the arrival tickets on the correct numbered hook.
• Monitor and document guest traffic flow in the valet lot.
• Assist in the speedy service of guests exiting valet.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Provide information, maps and directions as required.
• Obey all traffic laws on/off property.
• Assist with maintaining neat and clean curbside and keep free of debris and clutter.
• Assist with operation needs such as unloading and loading of luggage.
• Perform various front office tasks, as needed.
• Assist with securing public spaces, guest corridors and parking garage (as applicable).
• Perform other duties as required.

Benefits

• Paid Time Off (PTO) per WA State requirements (1 hour/40 hours worked).
• Paid Vacation per MKM policy after one (1) year of service (+16 hours/year, maxing up to 48 hours).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 6 Paid Holidays a year.
• IHG team member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED