Valet Attendant

Wynn Resorts•Las Vegas, NV

1d•Onsite

About The Position

The Valet Attendant is responsible for providing professional and courteous service to each and every guest while maintaining a sense of urgency at all times. They will be responsible for exceeding guest expectations through positive interactive skills. Responsible for maintaining the Wynn standards of service with guests and coworkers at all times. Responsible for delivering and maintaining the Forbes 5-Star level of service. Valet Attendant will be responsible for greeting and providing parking assistance to all arriving guests. Valet Attendant will be responsible for maintaining a sense of urgency at all times while servicing the guest in a timely manner. Responsible for operating and parking guests’ cars safely. Reports issues and/or potential problems to immediate supervisor. Ensures the Wynn standards of cleanliness and appearance for all areas. Works with safety as a priority, and follows department and company safety standards. Knows and adheres to Wynn and departmental policies and procedures, embrace company culture and take pride in the resort and amenities. Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests. Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices. Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally. Performs all other job related duties as assigned.

Requirements

Requires a minimum of two years customer service experience.
Ability to drive standard and automatic transmission vehicles.
Ability to do extensive jogging, walking, standing, bending and lifting.
Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
Must possess excellent communication skills.
Candidate must be well groomed and professional.
Must be able to communicate professionally in English with guests, management, and other associates to their understanding.
Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
Must be 21 years of age or older.
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

Nice To Haves

Previous Front Services experience is preferred, but not required.
Candidates should also be knowledgeable about the Las Vegas area and attractions.
Additional foreign language a plus.

Responsibilities

Greeting and providing parking assistance to all arriving guests.
Maintaining a sense of urgency at all times while servicing the guest in a timely manner.
Operating and parking guests’ cars safely.
Reporting issues and/or potential problems to immediate supervisor.
Ensuring the Wynn standards of cleanliness and appearance for all areas.
Working with safety as a priority, and following department and company safety standards.
Adhering to Wynn and departmental policies and procedures.
Understanding and being well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
Attending required training classes and incorporating new standards, service knowledge and safety into daily work practices.
Looking for opportunities to assist peers, guests, other departments or leaders at all times.
Maintaining awareness of guest experience at all times, smiling and making eye contact and communicating professionally.
Performing all other job related duties as assigned.