Valet Attendant

San Manuel Casinos • Highland, CA

1d • Onsite

About The Position

Under the direction of the Supervisor, Transportation, the Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests’ arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides professional and courteous service to each and every guest while always maintaining a sense of urgency. Exceeds guest expectations through positive interactive skills. Greets all arriving and guests in a timely, professional, friendly, and efficient manner while opening doors, and providing information and directions as needed. 2. Handles all accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events. 3. Parks and retrieves guest vehicles in a safe and efficient manner while adhering to established safety protocols in accordance to all state laws. Properly secures all guest keys and vehicles according to department policy. 4. Follows up with guests to ensure their requests or concerns have been resolved to their satisfaction. Documents and reports all vehicle incidents like damages, accidents, thefts, missing articles, etc. 5. Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Minimum three (3) years of driving experience required.
• Ability to operate both a manual and an automatic transmission is required.
• Ability to operate both a manual and an automatic transmission is required.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Valid California Commercial Driver’s License, Commercial Class C or higher, with a passenger endorsement preferred.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles.
• A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Responsibilities

• Provides professional and courteous service to each and every guest while always maintaining a sense of urgency.
• Exceeds guest expectations through positive interactive skills.
• Greets all arriving and guests in a timely, professional, friendly, and efficient manner while opening doors, and providing information and directions as needed.
• Handles all accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events.
• Parks and retrieves guest vehicles in a safe and efficient manner while adhering to established safety protocols in accordance to all state laws.
• Properly secures all guest keys and vehicles according to department policy.
• Follows up with guests to ensure their requests or concerns have been resolved to their satisfaction.
• Documents and reports all vehicle incidents like damages, accidents, thefts, missing articles, etc.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees