Valet Attendant/Bell Luggage Attendant

Sonesta Hotels•Baltimore, MD

1d•Onsite

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. JOB OVERVIEW: Valet hotel guest vehicles and transport luggage to and from guest rooms in a prompt and safe manner.

Requirements

High School diploma or equivalent, plus some guest service experience or driving experience preferred.
Must speak fluent English.
Valid driver’s license required.
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects, products and computer equipment
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.

Nice To Haves

Other languages preferred.

Responsibilities

Respond to all guest requests for car service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading the vehicle.
Operate vehicle in accordance with state laws.
Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest’s request.
Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities.
Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promote team work and quality service through daily communications and coordination with other departments.
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.