Area Manager - Nashville

Parking Management Company•Nashville, TN

7d•Hybrid

About The Position

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. The Valet Area Manager is responsible for overseeing the daily operations, staff management, and client relationships across multiple valet parking locations within a designated area. This role ensures smooth, efficient, and profitable operations while maintaining high standards of customer service, safety, and employee performance. The Area Manager works closely with property partners, internal teams, and senior leadership to ensure operational excellence and guest satisfaction. The primary objective is to lead and support valet teams across multiple locations, ensuring exceptional service delivery, operational efficiency, and financial success through strong leadership, strategic planning, and relationship management.

Requirements

High school diploma or general education degree (GED)
3 years minimum previous supervisory and related customer service/hospitality experience is preferred
Management or leadership related training/certifications/business is preferred
A valid driver’s license
Reliable transportation
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
Pass and maintain a clean background check
Strong Analytical and Problem-Solving Abilities
Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

3 years minimum previous supervisory and related customer service/hospitality experience
Management or leadership related training/certifications/business

Responsibilities

Manage daily operations across multiple valet locations, ensuring smooth traffic flow, efficient service, and safety compliance.
Conduct regular site visits and audits to uphold company standards, address operational issues, and ensure alignment with client expectations.
Oversee the recruitment, training, and supervision of valet staff.
Manage schedules to ensure proper coverage and labor cost control.
Provide ongoing coaching and performance evaluations to maintain high service standards and team development.
Act as the main contact for property managers and business partners, promptly resolving concerns, ensuring client satisfaction, and identifying opportunities to expand services and strengthen partnerships.
Oversee budgets, revenue, and expenses to meet financial goals.
Ensure accurate cash handling and reporting.
Analyze performance metrics to implement strategies that maximize profitability across all locations.
Ensure all locations follow safety protocols to prevent accidents and injuries while maintaining compliance with local regulations and company policies.
Conduct regular safety meetings, audits, and ongoing staff training to promote a safe and secure work environment.
Promote a customer-first culture by ensuring consistent, high-quality service across all locations.
Provide staff support and training while professionally handling escalated guest concerns and resolving issues quickly to maintain guest satisfaction.
Use valet management software to track operations and revenue.
Regularly review reports to identify trends, inefficiencies, and improvement opportunities, adjusting to optimize performance and profitability.
Travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches.
Provide consistent updates and performance insights to leadership.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers.
Promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Perform other tasks as needed to support the company’s overall operational and financial objectives.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods.
Occasional travel for financial reviews, audits, or corporate meetings may be required.