Valet and Information Desk Attendant

Chumash Enterprises•Santa Ynez, CA

1d•Onsite

About The Position

Performs all activities at the Information Desk, including dispatching Valet Drivers and Traffic Officers, assisting guests in person with general questions and inquiries, answering two-way radio phones and phone calls routed to the information desk, data entry of all valet tickets, visitor check-ins, lost and found, coat checks, paging guest, casino announcements, and assisting with department staff as needed.

Requirements

High School Diploma or GED Certificate.
One year of customer service experience preferred.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
Computer Literacy: Using computers effectively and efficiently in the working environment.
Interpersonal Understanding: Showing interest in other people's feelings, attitudes, and reasoning.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Responsibilities

Dispatches Valet Drivers to retrieve guest vehicles in a timely and accurate manner.
Inputs valet ticket information into the valet tracking system daily.
Continuously checks the Valet Monitor in the valet areas and informs Valet Supervisors of any areas needing attention.
Greets guests with a sincere and gracious welcome.
Provides for all their needs upon arrival and departure.
Provides fond farewells.
Provides information to guests in person regarding approximate wait time for their vehicle, resort amenities, promotions, events, directions, etc.
Receives incoming calls to the Information Desk; answers general questions and inquiries, or redirects phone calls accordingly, ensuring exceptional guest service is provided.
Receives all incoming calls from the self-parking and valet garage’s call boxes and provides information or dispatches Traffic Officers or appropriate staff as needed.
Responds to two-way radio calls from Valet Supervisors and Traffic Officers and provides appropriate service as needed.
Coordinates coat check-ins and the handling of lost and found items.
Makes intercom announcements for bus departures and for paging guests as needed.
Responsible for issuing visitor badges and communicating with appropriate department personnel to meet with visitor(s).
Remains up to date with all resort information, including promotions, events, and other frequently requested information.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.