Vaccine Key Customer Leader - Atlanta, GA

Merck • North Wales, PA

1d • $173,200 - $272,600 • Remote

About The Position

The Vaccine Key Customer Leader (VKCL) is the primary company vaccines point of contact for strategically assigned key private and public sector customers within a designated market. The VKCL leads vaccine growth strategy for the assigned ecosystem(s), key accounts, engages C‑/D‑suite, senior clinical and operational leaders, and drives measurable business performance and customer experience. The role coordinates cross‑functional company teams (field and HQ) to ensure implementation and pull‑through at clinic/health system/provider level while proactively identifying growth opportunities and compliant solutions to competitive threats.

Requirements

• BA/BS
• Minimum of five (5) years experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry
• Minimum of two (2) years experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations
• Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders
• Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines
• Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization
• Self-motivated with the ability to perform with a high level of independence
• Innovative thinking and exceptional business acumen, analytical and problem-solving skills
• Proficient in Microsoft Excel, PowerPoint, Word and Outlook
• Valid Driver's License
• 25% Travel

Nice To Haves

• MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health
• Minimum of two (2) years experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace)
• Recent Local Market and Customer Knowledge
• Experience in a strategic or management role in Public Health or Health System/Medical Group
• Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities

Responsibilities

• Own the vaccine business performance, relationship and customer experience for assigned accounts; develop and execute tailored account plans for each account with measurable objectives.
• Identify strategic customers within the geography that present differentiated business opportunities; prioritize accounts and allocate resources accordingly.
• Translate deep customer knowledge and market understanding into actionable commercial opportunities and execution.
• Collaborate closely with all of our company's customer-facing colleagues to ensure seamless coordination. For each assigned account, develop and own a Vaccines account strategy that prioritizes appropriate use of company vaccines and align the account team to execute that strategy in line with customer needs.
• Engage Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance, and other internal partners to deploy appropriate solutions for customers.
• Maintain and apply in‑depth knowledge of the vaccination landscape: immunization schedules, quality measures, reimbursement models, registry systems, school and public health requirements, and factors affecting uptake of vaccines.
• Monitor competitor approaches, contracting strategies, and market dynamics; proactively recommend actions to grow or defend business.
• Provide strong peer leadership, mentoring and coordination across individuals in different reporting lines.
• Ensure all activities comply with company policies

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior