Vacation Specialist (Activations)

Hilton Grand Vacations•Orlando, FL

6d•Onsite

About The Position

Join us and be involved in a team that brings future vacation dreams to life. The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assists them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.

Requirements

High School Graduate/GED
A minimum of one year's worth of sales experience is required, as is clear familiarity working in performance-based sales situations.
2 years or more of strong customer service experience.
Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers simultaneously.
Ability to multi-task and work in a fast-paced workplace while handling many systems simultaneously.

Responsibilities

Provide engaging customer service in an outbound Call Center environment.
Call our pre-paid vacation package buyers to assist them with booking travel dates, verifying package details, answering questions and providing any follow up as needed.
Confirm all travel details associated with each package and provide relevant information about the resorts and amenities to assist guests and future owners in their travel planning decisions.
Transact payment and fees associated with the original package or any purchase upgrades when applicable.
Keep accurate log of reservation details on an Excel spreadsheet for production purposes.

Benefits

Driven base pay plus monthly performance incentives
Day One Team Member Benefits
Daily Pay option
Sundays Off, Only Limited Saturdays
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Discounted Hilton hotel rates worldwide!
Recognition Programs and Rewards
401(k) program with company match
Employee stock purchase program
Tuition reimbursement program