Vacation Rental Manager
About The Position
This position will be responsible for helping the Director of Rental Management ensure the overall success and satisfaction of our rental program homeowners. VRM will work closely with Operations teams to ensure the owner’s residence is kept in top rental shape and with the Sales & Marketing team to address owner inquiries related to pricing, market placement, and customer preferences. VRM will also work closely with the Vacation Sales Center supervisory team to implement and maintain sales strategies to support these accounts. This position requires a candidate with a proven track record in sales and relationship management, strong verbal and written communication skills, an active and outgoing personality, and both creative and analytical problem-solving skills.
Requirements
- Proven track record in sales and relationship management
- Strong verbal and written communication skills
- Active and outgoing personality
- Creative and analytical problem-solving skills
- Extremely proficient with MS Office and Track Reservations Software
- Strong math, reading, writing, and verbal communication skills
Nice To Haves
- Familiarity with our properties, the Steamboat Springs Area
- Knowledge and experience of the mountain travel industry
Responsibilities
- Built trust, foster communication, and maintain strong business relations with all rental program homeowners
- Recruit and retain new rental program homeowners
- Identify Owner Goals and work with Sales & Marketing the Operations team to adapt rental and care strategies accordingly
- Advocate for the company’s best interests: Maximize rental occupancy and elevate customer experience
- Work with the real estate community to facilitate securing rental agreements with new buyers
- Develop new ways to add value to our rental program partnerships
- Build and nurture personal and collaborative relationships with Rental Program Homeowners; gain an overall understanding for the goals of each homeowner
- Identify how best to adapt strategies within our company to match homeowner goals & expectations
- Conduct ongoing personal communication with Rental Program homeowners regarding their residence
- Educate owners on the use of online tools related to the Rental Program
- Educate owners of the services we provide to them in the Rental Program
- Ensure operating departments are aware of desired owner services and related timing
- Manage Owner and Guest of Owner occupancy through communication lines
- Perform quality control inspections in rental residences to ensure service levels are maintained
- Meet with rental program homeowners in person during Steamboat visits.
- Oversee the successful onboarding and implementation of all new rental program inventory.
- Identify and recruit desirable nightly rental residences either from managed HOA properties or independent outside properties
- Maintain familiarity with our properties, the Steamboat Springs Area, and possess knowledge and experience of the mountain travel industry
- Must be capable of fielding incoming calls from Rental Program homeowners with efficiency and professionalism, be able to make, change, and cancel reservations, research and answer questions on rates, folios, and special promotions.
- Actively engage our rental program homeowners in recreational and social activities.
- Keep up to date on utilization of office systems (phone, email, website, and reservations)
- Work efficiently in a fast-paced and unpredictable environment
- Manage schedules and meet deadlines with a constant attention to detail
- Communicate with the maintenance department regarding the status of any in-unit repairs and keep the owner informed throughout the process
Benefits
- Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
- Paid Time Off
- Comprehensive Health Plan (HSA-Compatible)
- Dental Plan
- Vision Plan
- 401K Retirement plan with company match
- Life Insurance
- Discount Lodging Benefits
- Discounts on Activities & Events
- Competitive Pay
- Professional Work Environment
- Great Employee Parties!
- Housing options available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
