Keystone Resort Property Management

Vail Resorts • Keystone, FL

6d • Onsite

About The Position

Keystone Resort Property Management is a world-class property management company at Keystone Resort, providing comprehensive management services to both homeowner associations and individual homeowners renting their units on a short-term basis. This Vacation Rental Manager (VRM II) manages 115+ vacation condos near the base of Keystone Resort by working closely with the Community Association Management, Engineering, Housekeeping, and Front Office teams to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests. Success in this position is strong financial performance, well-maintained properties and satisfied homeowners and guests. No two days look the same in vacation rental management.

Requirements

• Experience in and passion for service.
• Ability to prioritize tasks to satisfy various stakeholders.
• High school diploma or equivalent required.
• Maintenance experience or familiarity.
• Outstanding verbal and written communication skills in English.
• Ability to read, comprehend and write sophisticated correspondence and effectively connect with guests and homeowners using diplomacy and tact required.
• Two years of experience in vacation rental or hotel management is required.
• Proficient with Microsoft Office applications - Excel, Word, Outlook.
• Ability to lift up to 30 lbs. and stand for long periods.
• Ability to effectively present sophisticated, detailed information both verbally and in written form with diplomacy and tact
• Must have personal transportation and valid driver's license required.
• Flexible schedule including weekends, nights and holidays.

Nice To Haves

• Bachelor's degree strongly preferred.
• Ability to communicate in Spanish a plus.
• Experience with Property Management software applications such as SMS, PMS, Opera is preferred.

Responsibilities

• Act as key contact for contracted homeowners with high-level questions regarding unit performance, quality and any management questions or concerns.
• Foster and maintain homeowner relationships to facilitate acquisition and retention of management agreements for vacation homes.
• Foster effective interdepartmental relationships with key internal partners – Property Managers, Reservations, Housekeeping, Front Desk, and Administration.
• Collaborate with these internal team members to ensure client satisfaction and strong client relationships.
• Periodically review marketing collateral, sales collateral, website content and management contracts and collaborate with other internal stakeholders to update as necessary.
• Serve as a key contact for internal Inventory Management relating to owner inventory challenges.
• Establish and maintain connections with the local real estate community.
• Provide outstanding service to homeowners, their guests, and rental guests.
• Resolve advanced customer complaints by investigating problems and identifying solutions.
• Review electronic post-stay surveys, resolve problems, and follow-up with respondents.
• Work with owners and internal departments as needed to meet goals around guest experience measurements.
• Review and approve billing for repairs and maintenance work.
• Build PO’s and process vendor invoices.
• Review monthly homeowner billing statements for accuracy and provide resolution for complaints about charges.
• Develop a strong understanding of monthly owner revenue statements; interpret and communicate accurate historical rental information to current and prospective clients.
• Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients.
• Lead Homecare and KRBO units and ensure fulfillment of respective contractual obligations, including inspections, coordination of repair or maintenance work and communication with homeowner as appropriate.
• Coordinate property improvements, deliveries, and projects in managed properties.
• Oversee and support annual unit quality rating, spring carpet and upholstery cleaning, and preventative maintenance programs.
• Work with Community Association Managers, Owner, Inventory Management, Front Office, Maintenance and Housekeeping around effective management and coordination of out of order holds.
• Support other departments as it relates to guest service, guest compensation and resolution of problems that affect guest experiences.
• Work toward achievement of financial, guest service, safety, and other departmental goals.
• Other duties as assigned.

Benefits

• Free passes for employees
• Employee discounted lift tickets for friends and family
• Free ski lessons
• 40% retail discounts
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED