Vacation Rental Home & Villa Inspector

Palmetto Dunes Oceanfront Resort•Hilton Head Island, SC

19h•Onsite

About The Position

This role is part of a team dedicated to ensuring guests at Palmetto Dunes Oceanfront Resort have a memorable stay in clean, safe homes and villas that exceed expectations. The inspector will contribute to the Resort's success by maintaining the cleanliness and quality of all rental units, with a primary focus on guest care and impact.

Requirements

Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
Ability to learn quickly and retain knowledge to acquire skills and maintain technical competencies.
Must have residential WiFi and TV knowledge of different providers.
Must be able to communicate orally with team members, co-workers, employees, contractors and guests to obtain and provide useful information.
Must be able to be on your feet and climb stairs throughout the day.
Must have demonstrated knowledge of housekeeping and guest service.
Use of personal vehicle is mandatory.

Nice To Haves

Some general maintenance experience preferred.

Responsibilities

Ensure the cleanliness of the resort's homes and villas exceeds expectations.
Leave guests with a "WOW" story about their experience during interactions.
Share customer impact stories with the team and management.
Conduct regular inspections prior to guest and owner arrivals to ensure units are clean and ready, performing touch-ups where needed.
Check that units' WiFi and TVs are properly functioning.
Conduct departure and vacant inspections.
Report all safety issues and secure all locations for safety.
Communicate unit status and/or issues with management.
Perform light home maintenance (e.g., changing light bulbs, fixing door hinges).
Ensure the integrity of every rental unit, addressing issues in a timely manner.
Assist with guest needs (e.g., WiFi/TV issues, delivering requested items to units).
Oversee special projects as requested and/or needed by the Director of Property Management, Housekeeping Manager, or General Maintenance Manager.
Assist in the facilitation of the check-in and checkout communication process with the front desk.
Help maintain up-to-date annual evaluations of the rental units.
Meet outside contractors / vendors as needed.
Multitask and handle a variety of projects as directed.