UX/UI Designer — Pre-Trip Customer Experience
About The Position
WorldStrides is seeking a founding UX/UI Designer to build core components of their interactive design system, focusing on the pre-trip customer experience. This role is crucial for shaping how families and students perceive the company and their upcoming trips. The designer will partner with product managers and engineers across multiple pods, owning the visual design, user flows, and overall execution of digital products. A key aspect of the role involves leveraging the Voice of Customer (VoC) team's research to ensure usability and a trustworthy user experience. The company operates with a product development philosophy that prioritizes discovery, experimentation, and iterative learning over rigid roadmaps, utilizing AI to accelerate idea generation and prototyping while emphasizing human judgment for strategic decision-making.
Requirements
- 2–4 years designing digital products. Portfolio shows clean, on-brand UI and clear, usable flows.
- Strong visual and interaction craft. You have a point of view on type, spacing, hierarchy, and motion — and can show your work.
- Figma fluency. Components, variants, auto-layout, prototyping, and tidy handoff files.
- Comfort working from a written problem statement and a PM partner — you don't need a fully-specced ticket to start.
- Curiosity about AI tools and a willingness to use them as part of your daily workflow. Bring an example or two of how you've used them recently.
- Clear written and verbal communication. You can explain a design choice without retreating to taste.
- A collaborative posture. You share early, take feedback well, and lift the people around you.
Nice To Haves
- Experience designing for consumer or family audiences (travel, education, e-commerce, healthcare).
- Familiarity with accessibility standards (WCAG) and responsive design across web and mobile.
- Light front-end literacy (reading HTML/CSS, understanding component constraints) — not required.
- Experience contributing to a design system.
Responsibilities
- The UX and UI interaction design for features across the pods you support — flows, screens, component patterns, interaction details, and visual polish.
- Figma work product: clean files, reusable components, sensible naming, ready handoff to engineering.
- Establishing the foundation for the WorldStrides digital interaction design system, including the component library, type scale, color system, spacing rules, and patterns for the pre-trip experience, respecting alignment with existing brand and digital marketing treatments while ensuring what you build is optimized for your use cases.
- Quick, low-fidelity prototypes when we need to test an idea, and high-fidelity screens when we are ready to build.
- Honest, transparent prioritization of your time across the pods you support — in partnership with the PMs.
Benefits
- Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
- Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
- Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
- Opportunities for paid and discounted travel
- Flexible work schedule providing on-site, remote, and hybrid office opportunities
- Encouraged participation in a wide variety of Employee Resource Groups
- Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
- Paid parental, caregiver, and disability leave
- Team Member Discount Program
- Engaging, collaborative, and fun work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
