UX Strategy Manager

MRA Recruiting Services•Milwaukee, WI

7d•Onsite

About The Position

Komatsu is embarking on an enterprise-wide initiative to transform its digital experience. This role will lead a team of UX/UI researchers and designers responsible for re-designing Komatsu’s digital products, spanning website experiences, fleet management, my Komatsu member experience, online part sales (eCommerce), technology subscriptions, and online training. The UX Strategy Manager will own the overall UX vision and serve as the primary liaison for organizing and prioritizing the UX team’s backlog. Establishing cohesive branding and design elements across apps is paramount to a seamless experience. Developing a foundational knowledge of business objectives will be key to developing a UX strategy designed to improve the customer experience across apps and increasing online sales. The role requires proactive leadership, collaboration, and consensus-building skills to drive alignment among a diverse range of stakeholders. Self-starting, educating peers, and demonstrating the value UX practices can bring to key initiatives will be critical to successfully delivering digital products that solve customer needs.

Requirements

Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field.
Minimum of 7 years leading UX/UI teams.
Minimum of 7 years designing mobile-friendly, responsive B2B and B2C eCommerce websites.
Strong portfolio of prior work demonstrating delivery of complex, large-scale digital re-designs.
Knowledge of modern web development practices including implementing UX best practices, responsive design, and mobile-first layouts.
Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs.
Experience with usability testing practices and methodologies.
Experience with web front-end development, HTML/CSS.

Nice To Haves

Experience leading, organizing, overseeing, and releasing third-party design activities.
Experience implementing on-site personalization based on a user’s profile settings.
Experience implementing A/B testing.
Experience working with Figma and Miro.
Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines, and manage priorities.
Ability to present and share strategies, working across organizational teams to deliver results.
Experience presenting to Senior executives.
Leading through influence.

Responsibilities

Own the design and experience of websites and digital products within the scope of the Digital Office, including the global website and all customer and distributor digital applications (e.g., electronic purchasing for products and parts, Finance site).
Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers.
Partner with executive leadership, strategy, and product management to define and develop the overarching UX/UI strategy to unify the customer experience.
Proactively own the UX team backlog and identify initiatives for the UX team to lead, support, and partner with key stakeholders.
Create well-defined engagement/UX discovery plans to facilitate the initiation of new initiatives.
Host and conduct workshops with product and technical teams to drive product innovation from a customer, research, and user experience-centric approach.
Own a federated design system that drives flexibility and consistency across digital products, ensuring brand consistency and unification.
Establish and maintain best practices for user research and testing to inform product owners about trends, usability, and product sentiment.
Advocate for UX practices to be tightly embedded and integrated within digital and product strategy.
Document UX processes throughout research, discovery, planning, prototyping, and testing.
Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices.
Continue to lead and improve the overall customer and distributor on-line experience with Komatsu.
Merge several customer-facing digital applications into a single website with a common set of technology.
Lead and conduct internal and external interviews to identify and validate functionality enhancements.
Partner with vendors, marketing, and IT teams to develop and progress the organization’s digital strategy and roadmap.
Support the execution of omni-channel marketing campaigns with landing page and e-mail design.