UX Specialist

International Justice Mission

1d•Hybrid

About The Position

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a UX Specialist to lead the design and development of intuitive, high-performing digital experiences across IJM.org and related platforms. The UX Specialist is a senior individual contributor and thought partner who leads UX strategy, research, and design while collaborating closely with Web Development, Creative, Content, SEO, Analytics, and IT partners. The ideal candidate is a seasoned UX practitioner with experience designing for complex websites, diverse audiences, and mission-driven organizations. This position is remote with occasional travel to our headquarters in the Washington, DC area. It reports to the Director, Digital and is only available to candidates with the right to work in the U.S. This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Global Director, Digital and is only available for candidates with the right to work in the US.

Requirements

Bachelor’s degree in UX, design, human-centered design, marketing, business, or a related field.
5–7 years of professional experience in UX, interaction design, or digital experience design.
Demonstrated experience leading UX strategy for complex websites or digital platforms.
Strong portfolio showcasing UX research, wireframing, and experience design work.
Experience collaborating with developers, content strategists, marketers, and analytics partners.
Working knowledge of SEO, analytics, and content strategy as they relate to user experience.
Proficiency in wireframing and design tools such as Figma, Sketch, or Adobe Creative Suite.
Experience conducting research and interview to uncover user needs and validate design decisions.
Experience using analytics tools (e.g., Google Analytics) to inform UX decisions.
Experience with usability and behavior analysis tools such as Hotjar, Crazy Egg, Mouseflow, or similar.
Familiarity with CMS-driven websites; experience with Craft CMS is a plus.
Basic understanding of HTML and CSS.
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building.
Highly curious and intellectual rigor.
Naturally asks “why?” to seek patterns and deep understanding, challenges assumptions, pursues clarity over convenience.
Influence over authority: able to build trusting relationships across teams and levels within the organization and guide strategy through insight rather than positional power.
Excellent communication skills with an emphasis on distilling complex information into simple, actionable recommendations avoids unnecessary complexity.
Strong time management and organizational skills to manage multiple stakeholders, projects, and priorities while maintaining accuracy and attention to detail.
Upload Resume, Cover Letter & Statement of Faith in one PDF document.
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world.
Our team of over 1,300 professionals are at work worldwide in over 20 countries.
Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another.
We believe that the way we work is as important as the results we achieve.
We provide professional excellence with joy and celebration to all those we serve.
Learn more about our work at ijm.org
Visit our careers site below to learn about benefits, what it is like to work at IJM and to see frequently asked questions. https://www.ijm.org/careers
IJM is a leader in the global effort to safeguard vulnerable people.
In compliance with International Safeguarding Standards (UNICEF, IASC 6 core principles on PSEA, IASC Minimum operating standards on PSEA and CHS) we commit to a zero-tolerance policy and to take measures to prevent harm against anyone who comes into contact with IJM and its work.
By choosing to move forward in the assessment and hiring process you are affirming you will abide by IJM’s Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, Code of Ethics and related procedures.

Responsibilities

UX Strategy & Leadership Lead UX strategy and execution for IJM.org and other priority constituent-facing and internal-facing digital experiences.
Define and evolve UX principles, standards, and best practices across IJM’s digital ecosystem.
Serve as the primary UX thought partner for Creative, Web Development, Content, SEO, Analytics, and IT stakeholders.
Advocate for user-centered, accessible, and inclusive design practices across all digital initiatives.
Research, Discovery & Design Plan and conduct UX research, including usability testing, tree testing, journey mapping, surveys, and qualitative analysis.
Translate research findings and data into clear UX insights, recommendations, and design solutions.
Develop wireframes, user flows, information architecture, and experience designs for new and existing initiatives.
Apply accessibility and usability best practices, including compliance with WCAG and Section 508 standards.
Collaboration & Experience Optimization Partner with SEO and analytics stakeholders to ensure UX decisions support discoverability, engagement, and conversion goals.
Collaborate with content strategists and writers to ensure content structure and information architecture meet user needs.
Support ongoing experience optimization efforts by applying research insights and performance data.
Provide UX guidance for campaign landing pages and high-impact digital moments.
Platforms, Systems & Governance Partner with CMS and platform owners to ensure UX best practices are reflected in templates, components, and content structures.
Provide UX input and guidance for constituent-facing platforms such as fundraising, events, surveys, and video hosting tools.
Contribute to digital content governance by advising on UX-related standards, patterns, and documentation.
Enablement, Documentation & Reporting Educate and enable cross-functional partners on UX principles, patterns, and best practices.
Document UX standards, learnings, and recommendations to support consistency and scale.
Analyze and communicate UX-related insights using research findings and digital analytics.