UX Specialist

Truliant Federal Credit Union•Charlotte, NC

8d•Onsite

About The Position

Every digital interaction is an opportunity to make managing money feel simpler, more intuitive, and more accessible for Truliant members. As a UX Specialist, you’ll help shape seamless experiences across online and mobile banking, payments, digital account opening, and other key platforms by turning member feedback and research into meaningful improvements. If you enjoy asking thoughtful questions, uncovering what creates friction, and helping teams design with real people in mind, this role offers the chance to make a visible impact on the member experience.

Requirements

3+ years of experience in UX research, usability testing, or UX design, preferably supporting financial services or digital products.
Ability to plan and conduct usability research, analyze qualitative and quantitative data, and translate findings into practical design or product improvements.
Working knowledge of UX/UI principles, journey mapping, human-centered design, accessibility considerations, and the security and compliance factors that affect digital experiences.
Ability to document and present research, data, user journeys, and recommendations clearly to cross-functional partners and external vendors.
Ability to understand business processes and the technologies supporting them, manage multiple priorities, and work effectively in Microsoft Visio, Word, PowerPoint, Outlook, and Excel.
Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Information Design, or a related field, or equivalent experience.
Comfortable advocating for member needs in project conversations, testing and refining ideas based on evidence, and staying current with UX trends, digital banking practices, and emerging financial technologies.

Nice To Haves

1+ years of experience in financial services, banking, or credit unions.
Familiarity with digital banking platforms, fintech solutions, or member-facing financial technology.
Experience partnering with third-party vendors or supporting digital pilots, product launches, and post-launch improvements.

Responsibilities

Champion the voice of the member throughout the digital product lifecycle.
Lead research and usability efforts.
Translate qualitative and quantitative findings into clear recommendations.
Partner with product managers, business teams, and vendors to improve how members experience Truliant’s digital services.
Plan and conduct usability testing, research, and reviews to identify friction and opportunities across digital banking experiences.
Turn member feedback, usage patterns, and test results into practical recommendations, user journeys, and compelling stakeholder presentations.
Validate new features, enhancements, and issue resolutions while supporting accessible, consistent, and member-centered experiences.
Collaborate across teams and with third-party vendors.
Help evaluate member-impacting issues.
Bring forward current UX practices and emerging digital banking ideas that strengthen engagement and satisfaction.