UX Researcher

Rysun Labs Inc

5d•Hybrid

About The Position

Rysun Labs (formerly KCS – Krish Compusoft Services) is an AI, Data & Digital innovation partner of choice for enterprises, globally. Rysun guides and accelerates the Data & AI strategy and Digital Transformation programs for Fortune 2000 enterprises and product startups to shape remarkable customer experiences and intelligent operations. The team delivers innovative, specialized solutions that help High-tech, Retail & Ecommerce to outperform competition and lead the change in their industry. Rysun partners with Microsoft, Google and AWS to bring the best of enterprise technology to its customers. Rysun believes in quality-first and is CMMI Level 5, ISO 9001 & 27001 certified. The team has a growth mindset fueled by a strong culture of collaboration that unifies its global teams across India, USA, South Africa (a proud Level 2 B-BBEE Contributor), and UK. We are looking for a detail-oriented and user-centric UX Researcher with strong experience in eCommerce and Retail Operations and working knowledge of Microsoft Dynamics 365 (D365). The ideal candidate will be responsible for conducting research, analyzing user behavior, and translating insights into actionable recommendations to improve digital commerce experiences and retail operational workflows. This role will collaborate closely with Product Managers, Business Analysts, Designers, and Engineering teams to enhance customer journeys and backend operational systems. Location- Houston, TX ( Hybrid )

Requirements

Bachelor’s/Master’s degree in UX Design, Human-Computer Interaction, Psychology, Business, or related field.
3–6+ years of UX research experience.
Strong background in eCommerce and/or Retail Operations.
Working knowledge of Microsoft Dynamics 365 (D365) modules.
Experience with research tools (UserTesting, Maze, Hotjar, GA4, etc.).
Strong documentation and presentation skills.
Excellent communication and stakeholder management abilities.

Nice To Haves

Experience in omnichannel retail or ERP-integrated commerce platforms.
Familiarity with Agile/Scrum methodologies.
Experience working with global or US clients.
Understanding of retail supply chain processes.

Responsibilities

Plan and conduct qualitative and quantitative research (interviews, surveys, usability testing, contextual inquiry).
Analyze user behavior across eCommerce platforms and retail systems.
Develop user personas, journey maps, empathy maps, and experience blueprints.
Identify usability gaps in digital storefronts and operational systems.
Evaluate customer journeys across web and mobile commerce platforms.
Improve checkout flow, product discovery, and conversion funnel.
Conduct A/B testing research and usability validation.
Provide insights to enhance omnichannel retail experiences.
Understand retail and supply chain workflows within D365.
Research user pain points in D365-based modules such as: Finance & Operations Supply Chain Management Retail / Commerce
Collaborate with functional teams to improve system usability and process efficiency.
Work closely with Business Analysts to translate research into requirements.
Support UX/UI designers with research-backed wireframe validation.
Present findings and recommendations to stakeholders and leadership.
Facilitate workshops and design thinking sessions.
Use analytics tools (GA4, Hotjar, Power BI, etc.) to interpret user behavior.
Monitor KPIs such as: Conversion rate Cart abandonment User engagement Operational efficiency metrics
Provide actionable insights to improve business performance.