UX Researcher

Red River • Raleigh, NC

1d

About The Position

The UX Researcher (Program & Practice focus), is a full-stack researcher whose purview spans strategic research, cross-portfolio insights, and the systems that support a mature research organization. In this role, you will conduct mixed-methods research, identify trends across the product portfolio, and analyze participant and recruiting patterns to drive improvements in research quality, standards, and user access. You will act as a force multiplier for the team—enabling consistency, efficiency, and strategic alignment across all research functions.

Requirements

• Ability to conduct foundational and usability studies (moderated and unmoderated) that keep pace with rapid sprint cycles.
• Ability to pilot, refine, and document new research methodologies and "playbooks" to scale best practices across the team.
• Proficiency in monitoring database analytics to track demographic gaps, ensuring a diverse and representative participant pool for long-term study reliability.
• Strong collaboration skills and willingness to work with senior researchers to improve practice maturity.

Responsibilities

• Conduct evaluative and generative studies within specific product areas, delivering rapid insights to support design and engineering sprints.
• Partner with embedded UX Researchers and execute recurring research cycles according to established protocols, ensuring the steady collection of high-quality data for the evidence base.
• Apply and test new methodologies in the field, providing feedback on "playbook" usability and documenting workflows for team adoption.
• Execute end-to-end participant recruitment and screening, utilizing database insights to optimize sample representation; upholding rigorous standards for data integrity and participant 'freshness' to ensure every study is backed by a reliable and diverse evidence base.
• Utilize and monitor AI synthesis tools in daily analysis workflows, validating AI outputs against human insights to ensure accuracy and ethical standards.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed