Senior UX Researcher

Simpson Thacher & Bartlett•New York, NY

8h•$150,000 - $170,000•Hybrid

About The Position

The Senior UX Researcher will lead efforts to scale and operationalize UX research capabilities within the Practice Solutions team, while working closely with Practice Solutions Managers to ensure a consistent and positive user experience for attorneys and clients across a variety of applications and digital solutions. Through a deep understanding of attorney behaviors and workflows, the Senior CX/UX will be tasked with providing actionable insights to inform strategic decisions and implementation of products and solutions across the firm’s practices.

Requirements

At least 8+ years of relevant research and experience design expertise
Familiar with principles of Lean Product and Lean UX
Ability to work independently and collaboratively
Comfort leading visioning workshops with multidisciplinary teams
Experience structuring and executing both qualitative and quantitative research plans, developing personas, building customer journey/experience maps and service design blueprints
Proficiency in standard UX research methods (exploratory interviews, contextual inquiry, card sorting, usability tests)
Experience aiding user adoption of AI capabilities through training
Knowledge of industry standards and best practices for the user-centered design process and UX principles and techniques
Ability to practice developing scalable frameworks or strategies for user adoption and user experience
Strong problem-solving aptitude and natural curiosity
Bachelor's degree (BA) from a four-year college or university (or equivalent work experience)

Nice To Haves

Understanding of responsive web and native design principles and a passion for learning and helping users capitalize on emerging technology and adapt/respond to changing client expectations
Proficiency with experience design, process design, prototyping software/tools such as Miro, Figma, Sketch, InVision, etc. and using research tools such as Dovetail or Maze

Responsibilities

Build and scale UX capabilities and processes; including coaching and training to upskill team members.
Develop research plans and conduct user research employing a variety of qualitative and quantitative research methods, such as interviews, contextual inquiry, surveys, and usability testing
Collaborate closely and cross-functionally around strategic initiatives with larger Practice Solutions team to align resources and methodology with business needs.
Drive all phases of the user research process, including user recruitment, study design, data collection, analysis and reporting
Create user personas, journey maps, service blueprints, user flows and other design artifacts to inform product selection, development and/or configuration
Establish and maintain a centralized repository of reusable user research data and insights, and organize various artifacts, such as research reports, recordings/videos and other design artifacts
Work closely with Practice Solutions Managers to translate research findings into business requirements
Collaborate with Data & Analytics team to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
Support collection and analysis of product usage data
Communicate findings from variety of inputs including analytics, survey results, user behavior, and other data to craft actionable and unbiased recommendations
Support user adoption of new and existing products and solutions