Senior UX Researcher

Red River • Raleigh, NC

21h • $118,600 - $195,680

About The Position

The Senior UX Researcher (Program & Practice focus), is a full-stack researcher whose purview spans strategic research, cross-portfolio insights, and the systems that support a mature research organization. In this role, you will conduct mixed-methods research, identify trends across the product portfolio, and analyze participant and recruiting patterns to drive improvements in research quality, standards, and user access. You will act as a force multiplier for the team—enabling consistency, efficiency, and strategic alignment across all research functions. What you will do: Design and conduct research studies, analyze study data, and communicate complex research findings through compelling storytelling to align stakeholders on actionable insights that influence product roadmaps and business strategy. Lead strategic initiatives to modernize the research lifecycle. Identify and pilot new methodologies (e.g., automated UX testing) in high-impact areas, creating the scalable playbooks and frameworks for enterprise-wide rollout. Partner with embedded UX researchers to architect a longitudinal research strategy; establishing the standardized plans and protocols needed to turn recurring user feedback into a cohesive, long-term evidence base for product strategy. Strategically oversee participant governance and panel health; analyzing database trends to identify knowledge gaps, reach underrepresented segments, and ensure all recruitment and data practices remain ethical, unbiased, and compliant with global privacy standards. Evaluate and pilot AI-driven solutions to scale qualitative analysis and streamline operational workflows, ensuring all implementations are ethical, responsible, and enhance the depth of human insights. Nurture strategic partnerships with Marketing, Sales, and Support to maintain sustainable access to diverse user groups and align disparate user data into a cohesive customer journey. What you will bring: Expertise in leading end-to-end evaluative and generative studies that deliver actionable insights within tight product cycles. Ability to pilot, refine, and document new research methodologies and "playbooks" to scale best practices that work across diverse product portfolios rather than in silos. The ability to treat the participant database as a core product by monitoring health metrics, identifying representation gaps, and proactively designing recruitment strategies to reach underrepresented or emerging user segments. Exceptional collaboration skills with the ability to build cross-functional partnerships. Ability to influence without authority and communicate with clarity at multiple altitudes.

Requirements

• Expertise in leading end-to-end evaluative and generative studies that deliver actionable insights within tight product cycles.
• Ability to pilot, refine, and document new research methodologies and "playbooks" to scale best practices that work across diverse product portfolios rather than in silos.
• The ability to treat the participant database as a core product by monitoring health metrics, identifying representation gaps, and proactively designing recruitment strategies to reach underrepresented or emerging user segments.
• Exceptional collaboration skills with the ability to build cross-functional partnerships.
• Ability to influence without authority and communicate with clarity at multiple altitudes.
• Bachelor's degree or higher in a relevant field (such as HCI, Human Factors, Psychology, or Organizational Management) and 5+ years of demonstrable experience in UX Research within a technical environment.
• Proven track record of navigating complex situations and projects successfully
• Adaptable to changing conditions and unexpected obstacles, modifying work methods in response to new information to accomplish organizational goals

Responsibilities

• Design and conduct research studies, analyze study data, and communicate complex research findings through compelling storytelling to align stakeholders on actionable insights that influence product roadmaps and business strategy.
• Lead strategic initiatives to modernize the research lifecycle.
• Identify and pilot new methodologies (e.g., automated UX testing) in high-impact areas, creating the scalable playbooks and frameworks for enterprise-wide rollout.
• Partner with embedded UX researchers to architect a longitudinal research strategy; establishing the standardized plans and protocols needed to turn recurring user feedback into a cohesive, long-term evidence base for product strategy.
• Strategically oversee participant governance and panel health; analyzing database trends to identify knowledge gaps, reach underrepresented segments, and ensure all recruitment and data practices remain ethical, unbiased, and compliant with global privacy standards.
• Evaluate and pilot AI-driven solutions to scale qualitative analysis and streamline operational workflows, ensuring all implementations are ethical, responsible, and enhance the depth of human insights.
• Nurture strategic partnerships with Marketing, Sales, and Support to maintain sustainable access to diverse user groups and align disparate user data into a cohesive customer journey.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level