UX Researcher

NBCUniversal•New York, NY

1d•$90,000 - $115,000•Hybrid

About The Position

The User Experience Researcher will play an influential role in shaping the future of the Peacock product. The person in the position will execute a variety of studies with impact across the Peacock viewing experience — answering questions like: what do ideal browsing experiences look like and how do they differ across devices, what do subscribers need to feel confident in their content decisions, and how do sports audiences discover innovative features? Reporting to the Senior Director of User Research and Consumer Insights, they will collaborate with cross functional partners across Product, Design, Analytics, and Product Marketing, and will conduct research evaluating product concepts, experiences, and decisions, as well as projects that gives shape to new product initiatives.

Requirements

5+ years of experience conducting UX research including experience executing product research projects from study design through fielding, synthesis, and reporting
Skilled at employing a number of qualitative and quantitative research methods — including surveys, moderated and unmoderated usability studies, in-depth interviews, diary studies, card sort exercises, etc.
Understanding of the strengths and weaknesses of different research methods, including when and how to apply them during the product development lifecycle
Familiarity with statistics and experience using survey tools like Qualtrics
Demonstrated success using data and insights to influence product decisions and impact product direction
Ability to connect insights and themes across research projects
Balance of effort across multiple projects simultaneously
Clear written and verbal communication, strong data storytelling and presentation skills
Experience partnering closely with designers, product managers, and data analysts

Nice To Haves

A genuine passion for entertainment and media, and a deep curiosity about culture and trends as they relate to products and user experiences
Designing and executing quantitative research across a variety of analytical approaches
Researching streaming products, sports experiences, and/or mobile games
Managing projects and working in a large, matrixed organization
Basic understanding of behavioral user analytics and how to incorporate behavioral analytics into UX research efforts

Responsibilities

Conducting, analyzing, and synthesizing research on multiple aspects of consumer product and device experiences
Working with Designers, Product Managers, Data Analysts, and other UX Researchers to define and research questions and identify opportunities for insights in a fast-paced, dynamic environment
Supporting the User Research roadmap, working with your manager and other UX Researchers to ensure stakeholder and product needs are met and aligned to achieve organizational KPIs and goals
Communicating and socializing research findings effectively, translating insights into actionable recommendations
Vendor management, as needed on specific projects
Leveraging innovative research methodologies and AI-enabled tools to streamline efficient and repeatable workflows
Championing a consumer-centric mindset throughout the organization