UX Researcher (Mixed Methods)

Tailscale

4d • CA$195,640 - CA$245,220 • Remote

About The Position

This role is a hybrid of UX research and research operations: you'll conduct research, primarily usability and quality-validation testing, and you'll maintain the social and technical systems that make research at Tailscale repeatable and scalable.
You'll report to the design manager and work closely with the current UX researcher, who will remain the team's strategic research lead. Day to day, you'll also work with product designers, product managers, and engineers across the organization. Initially, you will be focused on handling a backlog of studies, with a heavy focus on one large ongoing project. Over time, you will grow towards owning the research direction for one or more product areas with increasing autonomy.
You'll have significant autonomy on what to prioritize, with support and partnership from the staff researcher and design leadership. Initially your work will be more reactive, and dependent on teams that are currently shifting their planning and delivery rhythms, and reorganizing and re-scoping work. You will have more autonomy with operations work, which runs on a longer rhythm and has several initiatives where you can drive impact on your own. Both require flexibility as the organization evolves.

Requirements

• 5+ years of experience in UX research or a related applied research field
• Strong usability testing skills across both qualitative and experimental approaches
• Proficiency with survey design and the ability to learn and deploy higher-precision quantitative methods as needed
• Solid grounding in structured and semi-structured qualitative interviewing
• Mixed-methods fluency — can move between qualitative and quantitative approaches and knows when each is appropriate
• Clear, effective communicator who can tailor research findings for different audiences and advocate for insights in cross-functional settings
• Experience independently managing research logistics — recruiting, scheduling, compensation, and study operations
• Experience working in developer tooling, enterprise, security, or networking

Nice To Haves

• You can synthesize user feedback into underlying problems, identify which ones matter, and articulate why.
• You can move from what you've learned to a clear recommendation, and you're comfortable putting forward a point of view rather than only presenting findings.
• You see the connections between research operations and research practice, and you enjoy building the infrastructure that makes research more effective.
• You think about what research the organization needs, not just what's next on the study plan.
• You can ramp up quickly to a technical domain you don't already know.
• You're comfortable coaching others through research and building tools that help the team's research quality scale beyond what one person can cover.
• You've worked at a scale where wearing multiple hats felt like the job, not a limitation, and you're comfortable in an environment where the product surface and assumptions are still shifting.
• You have built your own tooling.
• You have built or scaled research operations.

Responsibilities

• Run and scale usability research. Your core research responsibility is usability and quality-validation testing. You will evaluate shipped features, validate design assumptions, and expand the team's testing capacity.
• Own the full study lifecycle, from recruiting and scoping through analysis, communicating results, and identifying and collaborating on opportunities.
• Over time, grow from testing what others identify toward owning the research direction for one or more product areas.
• Coach designers and PMs through study design, reviewing whether their approach will produce a clear signal, and helping them interpret results and decide on next steps.
• Build reusable enablement assets, such as templates, reference guides, research skills and workflows, so that your support scales.
• Maintain research infrastructure. As more people run studies and work with research data, the underlying systems need to hold up.
• Maintain and improve the research library: standardizing how studies are documented, keeping tags and project organization healthy, ensuring past research is findable and useful.
• Manage and maintain the research tool stack, which includes the tools we use, templates and guides, and other resources that enable non-stakeholders to engage with or do some limited research themselves.
• Work with staff and other researchers to review continuous feedback and ensure issues and friction points get tracked by the relevant EPD pods.
• Manage the participant panel — maintaining list quality, handling invitations, cleaning up between projects.
• Process study compensation, file receipts, and track budget utilization for studies you run.
• Handle vendor renewals and procurement coordination, working with legal, finance, and the senior researcher to keep contracts current and paperwork moving.

Benefits

• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed